Administrative/Support, Information Technology, Project/Program Management/Planning, Staff/Administrative
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s.
UW Medicine Enterprise Access & Innovation has an outstanding opportunity for a Business Systems/Reporting Developer. This individual will be responsible for analyzing information (contact center trends and issue patterns) as well as developing models, reports, analyses, and recommendations to assist strategic planning and decision making. The incumbent will be responsible for maintaining and developing “best-in-class” clinic and access reporting models. The Business Systems/Reporting Developer will be responsible for building and configuring new systems, as well as monitoring and maintaining existing systems.
This position has a possibility of working from home or within the UW Medicine Contact Center location in downtown Seattle, based on mutual agreement.
UW Medicine Contact Center's goal is to deliver excellent service by providing consistent, high quality, personalized experiences for all internal and external customers, every time. The Contact Center serves as the first point of contact for new and returning patient inbound calls for the clinical entities of UW Medicine, including Harborview Medical Center, Northwest Hospital, UW Medical Center, and UW Neighborhood Clinics.
Custom reporting (e.g. clinic access data, staff statics, telephony data, etc.), data analysis and data validation.
System analysis and design.
Administer business systems.
Maintain current support systems (e.g. SharePoint, Tableau, databases, etc.).
Collaborate with other contact center analysts on data collection, results, and report technologies.
Support the organization with adhoc reporting and data analysis as needed.
Develop and maintain benchmark metrics (e.g. cost per call, patient access, etc.).
Account for clinic activity reports relating to appointment categories such as no show and cancellation rates.
Provide system-wide tracking through the life-cycle of internal and external referrals.
Create reports to track trends and utilization on a timely basis, making recommendations that will reduce call times and increase productivity and call resolution statistics.
Responsible for preparing periodic reports that monitor the current performance of contact center metrics.
Document processes for training and redundancy.
Provide miscellaneous reporting support and guidance to other analysts.
Bachelor's degree in Business Administration, Computer Science, Mathematics, Engineering, or related field AND 4-5 years of professional experience to include:
3-5 years of experience as an analyst;
2-3 years of experience developing Tableau visualizations;
2-3 years Business Objects experience;
AND, 2+ years of experience working through the complete report development cycle.
An equivalent combination of education and experience may substitute for stated requirements.
Experience with Epic datasets.
Experience with Avaya Call Management System datasets.
Previous experience in a healthcare environment and knowledge of the healthcare industry.
Experience in designing, implementing and supporting critical, high-availability reporting systems.
Complete and demonstrable understanding of BI reporting best practices.
1+ years of experience with Epic Clarity Data Models.
Experience with SQL design and optimization.
Experience developing and administering SharePoint (2013 or newer, 2016 a plus) sites.
Demonstrated excellence in client interaction, written and verbal communication skills.
Demonstrated ability to work independently and as part of a team in a cooperative effort.
Experience working with data projects, data sets, and data extraction.
Experience handling diverse work assignments that range in duration and time sensitivity, with frequent interruptions and emergent priorities.
Advanced experience with Microsoft Excel, Access, and SQL.
Advance experience developing reports using data visualization tools.
Working knowledge of other Microsoft products including Word, Visio, and Outlook.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.