1. Serves as a strategic business partner to physicians/providers and clinical operations leadership and staff to assist in restructuring clinical and business workflows for enhanced optimization in clinic practices. Identifies gaps and solutions to both small and large-scale initiatives. Implements operational processes and ensures effective operational practices. 2. Coordinates analysis of documentation and workflows in departments/sections and makes recommendations to design/redesign system components to support appropriate workflows. Analyzes existing methods and develops alternatives to improve operations. Performs assessments for complex workflows within clinical areas. Identifies potential process and/or department-specific risks and assists in strategies to mitigate or resolve. 3. Develops and follows assessment work plans. Leads assessment meetings and works cooperatively with team members to coordinate assigned duties with the overall program. 4. Delivers and communicates assessments and plan initiatives to key stakeholders within the Medical School. 5. Authors and develops detailed and highly complex written assessments outlining the department or clinic's performance, including findings, conclusions and recommendations. Conducts proofreading, editing, document formatting to those assessments, ensuring quality standards are upheld. 6. Collect and analyze operational, physician/provider productivity, patient satisfaction and staffing ratio data. 7.Perform assessment specific ad-hoc data analysis when applicable. 8.Ensure adherence to Yale Medicine practice standards. 9. Delivers assigned documents on or before deadline, alerting assessment stakeholders in a timely manner of any anticipated delays, information gaps or potential shortcomings in quality. 10.Track the progress of multiple assessments on an ongoing basis. 11.Track assessment deliverables and post assessment recommendations using appropriate tools.
Preferred Education: Master's Degree Highly preferred. Working knowledge of Epic, MS Excel, MS Visio, MS PowerPoint; MS Word, work experience in the healthcare, public health, consulting, and change management fields.
Preferred Education, Experience and Skills: Master's Degree Highly preferred. Working knowledge of Epic, MS Excel, MS Visio, MS PowerPoint; MS Word, work experience in the healthcare, public health, consulting, and change management fields.
Required Skill/ability 5: Comfortable and confident enough to conduct assessments that are outside one's current area of expertise. Willing to learn new things and ask questions to obtain required information.
Posting Position Title: Clinical Optimization Services Consultant
Required Skill/ability 3: Proven ability to provide leadership and direction to manage several assessments concurrently while balancing competing priorities and deadlines. Possesses extreme flexibility in work focus: proven ability to switch among several different assessments without any adverse effects.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Clinical Optimization Services Consultant
Required Skill/ability 1: Demonstrates assertiveness, conflict resolution, communication, negotiation and collaboration skills, and customer focused interpersonal skills. Demonstrates ability to effectively interface with physicians/providers, administrators, consultants and customers.
Required Skill/ability 4: Ability to synthesize analyses of clinic data from various sources into clearly written text with little or no supervision.
Required Skill/ability 2: Demonstrates the ability to influence others and work collaboratively to drive outcomes across multiple functional work teams.
Bachelor's degree in business administration, healthcare administration or related field and a minimum of three years of relevant work experience or equivalent amount of education and experience.
Internal Number: 57518BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.