Description of Position The Security Operations Manager is the primary authority on University Security’s day-to-day operations. This position is responsible for direct management, oversight, discipline, development, and safety of University Security’s uniformed employees. This includes student Security Monitors, student Field Supervisors, and full-time Security Advisors. This position reports to the Director of University Security within the University of Minnesota, Department of Public Safety (DPS). Responsibilities / Essential Functions
70% Operational Process Management and Oversight
Develop, disseminate, and maintain written work instructions that clearly define performance expectations and operational procedures for uniformed employees
Coordinate, oversee, and, at times, conduct on-the-job training for uniformed employees to ensure that all are properly prepared to succeed in their respective roles
Develop, maintain, and implement effective processes for identifying and resolving employee performance problems in keeping with applicable laws, policies, and bargaining unit agreements
Develop, maintain, and implement effective processes for managing University Security equipment in furtherance of employee effectiveness and safety, responsible use of University resources, and effective budget planning
Develop, maintain, and implement effective processes to ensure timely, relevant, and appropriate communications to all uniformed employees including nightly roll-call, email bulletins, and special alerts
Develop, maintain, and implement effective processes for tracking and reporting unit operational performance including number of service hours provided, escorts provided, patrols performed, and incidents responded to
Develop, maintain, and implement effective processes to ensure proper completion and storage of all operational documentation including shift reports, incident reports, and first reports of injury
30% Coordination and Collaboration
Maintain regular contact with leadership from the Public Safety Emergency Communication Center (PSECC), the Department of Emergency Management (DEM), and University of Minnesota Police Department (UMPD) Patrol Unit to share relevant operational information, coordinate unit procedures and activities, and prioritize deployment of security resources in furtherance of a safe and secure campus.
Maintain regular contact with leadership from University Services HR to ensure that corrective action processes and practices are consistent with applicable laws, University policies, and bargaining unit agreements
Maintain regular contact with the University Security Workforce Specialist to ensure that the selection, training, and prior experience of uniformed employees is appropriate to support the unit’s operational effectiveness.
Availability and willingness to work evenings and weekends to oversee nightly operation
Able to pass a background check
BA/BS plus at least four years of experience OR a combination of related education and work experience to equal at least eight years in law enforcement, security-related field, or management-related field
Experience working and supervising security in a higher education setting
Internal Number: 332412
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.