Administrative/Support, Education/Training, Other Staff/Administrative, Staff/Administrative
Job Purpose The Department of Health Sciences is currently accepting applications for an Administrative Assistant II to provide complex administrative support to the Department of Health Sciences in the College of Health Professions. This position requires the development of comprehensive knowledge of tasks involving course administration, database management, faculty contracts, travel reimbursement, basic supply requisitioning, meetings/events organization, as well as the general oversight of multiple priorities in a fast-paced work environment. Employee will acquire basic awareness of admission requirements for all Health Sciences academic programs and work will be accomplished with close participation of the Department Chair.
Provide excellent customer service including answering phones and responding to program inquiries. Triage students, faculty, and visitor needs within the department, providing basic information based on department programs, college and university policies and procedures. Screen calls for chair and faculty, making appropriate referrals when answers are not available in the department. Handle incoming/outgoing correspondence and draft routine correspondence of a general and non-technical nature to stakeholders. Edit Chair's confidential correspondence as requested. Organize and maintain files for personnel, budget/purchasing reports, and inventory. Develop and maintain Excel spreadsheet databases and produce reports (under supervision). Review and approve travel expense reports. Arrange and coordinate department meetings and events for the department (location, food, parking, RSVPs,etc.). Attend meetings as requested for sign-in support, minute taking, and general trouble shooting. Compile materials for meetings and track meeting follow-up data (i.e. minutes) as needed.
Serve as coordinator in the building and maintain semester class schedules, including inputting classes into CLSS, managing room reservations, and compiling Course Term File info for the Registrar's Office. Pre-enroll students in controlled access classes when needed and execute faculty offload and adjunct teaching contracts, as needed. Manage Chair's calendar. Serve as key and access coordinator, managing office keys and maintenance needs. Assist with marketing efforts (prepare electronic and hard copy mailing) and serve as department website editor. Order supplies. Hire and supervise student help. Initiate contingent employment contracts. Support department with other administrative duties as needed.
High School diploma or equivalent and three years of experience providing administrative support. The selected candidate must have good time management and work prioritization skills, the ability to multi-task, and superior customer service over the phone, via email, and in-person. Applicants must have proficient computer skills in MS Office and the ability to learn TU systems (PeopleSoft, Taleo, etc.). Effective communication style and ability to defuse stress is required in the department's busy office setting. Preference given to those who have experience in an academic support office setting.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits $37,157 annually and full University benefits that include annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 190000M1
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).