The primary role of the Technical Support Specialist is to provide a wide range of technical support services to the Indiana University School of Social Work Child Welfare Education and Training Partnership. Responsibilities include user support for and management of the computer hardware and software essential for the delivery of the Partnership’s critical services and institutional data. Serves as webmaster for the Training Partnership website and as system administrator for the Enterprise Learning Management System.
Installs, configures, updates, troubleshoots and repairs problems with computer hardware and software using computer tool kits and management software to ensure computers are running efficiently and kept up-to-date against the latest security threats.
Serves as a primary technical resource for a variety of computer issues by answering questions, managing user devices and accounts, and developing user documentation for the purpose of providing guidance, training, reference and support to Partnership staff.
Implements technology solutions by employing system analysis and computer programming to help the department operate more efficiently and effectively.
Provides system administration support for the Training Partnerships Enterprise Learning Management system. This includes developing SQL queries for reports and trouble shooting system issues with the IT departments at the Department of Child Services and the State IT office.
Performs webmaster duties for the Training Partnerships website including management of the backend server.
Identifies emerging technologies and makes recommendation for use to Training Partnership director and the executive team
REQUIRED: Bachelor’s degree in Information Technology, or related discipline and two years of related technical support experience.
Capable of deploying operating systems on a wide variety of machines/setups
Knowledgeable of a variety of hardware and software
Experience supporting Microsoft Windows and Linux operating systems
Understanding of IT security best practices
Understanding of network fundamentals
Strong analytical and problem solving skills
Ability to explain technical concepts to non-technical users
Commitment to keeping abreast of technology
Understanding of SQL and an ability to write queries
Previous customer service experience. Previous work with databases.
Working Conditions/Physical Demands:
Must be able to use a keyboard for extended periods of time. Must be able to transport and set up a variety of computer equipment.
Salary Plan: TE
Salary Grade: 08
Campus: IUPUI - Indianapolis
Department: SCHOOL OF SOCIAL WORK (IN-SOCW-IUINA)
Internal Number: 77282
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.