This is a 10-month, 40-hour /week appointment with periodic weekly work breaks throughout the year. The position is university benefit eligible and subject to special rules for time-off accrual and usage specific to this type of appointment. The department does not expect to provide more than 1560 hours of work in this position per year; the majority of work hours will be scheduled between August 1 and May 30. Staff is expected to be available during this period and to schedule vacation and other scheduled time off during department planned work breaks based on its operational needs.
The Catering Lead assists the Catering Director and the Catering Manager in maintaining IU Catering standards of quality and service for daily operations of IU events and functions. The Catering Lead is key in providing high customer and employee satisfaction levels during events. They will ensure every customer has a positive memorable experience that would bring them back.
Lead and execute set-up/close down plans, operational flow/design, and assignment of daily task; maintains contact with guests and employees during the event. Directs and coordinates catering lead servers with appropriate staff and equipment for the assigned event. Will provide support to each lead server to maintain on-time delivery and technical execution. Maintains standards ensuring consistent presentation, aesthetics of settings and quality of food service; ensures that meal signage is professional in appearance and menu identifiers accurately reflect the items served. Demonstrates and promotes the employee recognition program, valuing the staff's commitment to excellence.
General knowledge at the high school level.
Knowledge of food safe service practices. Ability to complete the campus driver certification program. Proficient with Microsoft Office. Maintain current Alcohol Serving Permit. Ability to be proactive in removing obstacles prohibiting a successful event. Ability to receive information and quickly communicate all necessary material throughout the operation. Ability to effectively communicate and exchange information with a wide variety of individuals, excellent interpersonal skills, and a customer service orientation.
Working Conditions/Physical Demands:
Equipment utilized: soda machines, coffee brewers, chafes and refrigeration units, computers, telephones, web, email, Microsoft Office.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.