The University at Buffalo is seeking a dynamic, forward-thinking, inclusive, customer-service oriented leader to serve as the Strategic Operations Manager (SOM) for the 1Capen Student Services Center. The SOM will work across multiple units to provide strategic leadership and operational management of the University's multi-function student services center in order to remove barriers so students can more quickly and easily access the information and services they need to support their persistence to graduation.
Serve as primary point of contact for internal and external partners.
Assume ownership for overall student customer service and support.
Supervision of Concierge Staff, Classified Staff and Student Staff
Data reporting and analysis to support strategic staffing and service level decisions.
Queuing software oversight and management.
Research and implement emerging technologies and multi functional area industry best practices.
Coordinate with all occupants within the 1Capen Center to assess opportunities for improved student services to create a seamless environment of holistic student support.
Center budgeting and resource planning.
Emergency Management, including alarm and surveillance systems.
Work Hours: Monday – Friday 8:30 a.m. – 5:00 p.m.; Evenings and weekends as needed to meet the business needs.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Bachelor's degree in Social Science or related field.
Strong project management and organizational skills, including ability to set priorities, manage simultaneous projects, and meet deadlines.
Ability to take initiative with minimal supervision, work independently, and seek guidance when appropriate.
Excellent oral and written communication skills.
Ability to interact effectively and professionally with individuals at various levels.
Strong commitment to customer service, diversity, and collaboration.
Ability to work occasional weekends, as well as early mornings and evenings to represent Enrollment Management at special events.
Demonstrated ability to work with individuals and groups from diverse backgrounds, cultures, and locations.
Proficient with Microsoft Windows and Microsoft Office suite, especially Excel and Word.
Applicants must be currently authorized to work in the United States on a full time basis.
Master's degree in Higher Education preferred.
Experience in higher education, financial, project management is preferred.
Experience with financial and student information systems preferred.
Experience in multifunctional areas preferred.
Experience working in a One Stop Center preferred.
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowl¬edge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society.