A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Design and facilitate special ticket arrangements, outreach, and promotions targeted to different types of groups and community and university partners and provide ticketing support throughout the sales process. Oversees group order fulfillment for subsidiary organizations for which UMS is the contracted ticket seller. Assists in the coordination of operations for a multi-faceted ticket office, including reconciling daily office receipts, supervising front-line staff, and working at performances as a representative of the Patron Services office.
(70%) Group order prospecting and fulfillment and community engagement support
Work with the UMS Education department and the UMS development department to facilitate ticketing sales that arise with their contacts and provide follow through with those departments to strengthen existing and new relationships
Coordinate with the Marketing department and Education and Community Engagement department on ticketing for community engagement efforts and assist in maintaining key relationships
Build and manage all group-related promotion codes
Identify potential groups and contribute to sales and attendance by reaching out to community organizations or individuals with a known or potential interest in UMS events
Collaborate with the UMS Campus Engagement Specialist to effectively manage ticket programs for university courses, including communication with professors and students, coordinating payments and ticket distribution, and keeping UMS Patron Services staff informed of class ticketing that they may be involved with.
Maintain a system of tracking the group sales from initial contact through invoicing, payment processing, ticket delivery and attendance
Process inter-university payments across departments and coordinate with UMS Finance
Assist in the development of sales literature and emails to support targeted sales efforts; coordinate mailings and email campaigns to current and prospective clients for large ticket sales and/or special promotions to their communities/networks
Utilize office technologies, including Tessitura software, to streamline ordering processes for groups
Ensure fulfillment of inbound group ticket sales requests for the School of Music, Theater, and Dance (SMTD), the Ann Arbor Summer Festival and any other outside organizations for which UMS is the contracted ticket seller
Communicate group ticket promotions and groups information to rest of Patron Services team
Assist in the enforcement of Ticket Office departmental policies and procedures as it pertains to order processing, IT/financial security, customer service initiatives, and internal office guidelines
Contribute to the day-to-day management of the Patron Services Office by helping supervise, train and delegate tasks to student staff, assist front line staff in ticket sales and solve problems at the window or by phone
Help ensure opening and closing procedures are completed and periodically perform End of Day reporting duties
Occasionally serve as night-of Ticket Office lead
Experience in performing arts marketing, box office sales, customer service or ticket administration and group sales preferred
Outgoing, confident, driven personality that enjoys connecting with new people
Problem-solver who can listen to a customer’s needs and find a solution
Outstanding communications and interpersonal skills on the phone, over email and in person
Commitment to excellent customer service; ability to troubleshoot software or customer service issues
Flexible schedule with the ability to work evenings and weekends
Organized and motivated to take initiative and work independently
Demonstrated organizational ability under pressure
Excellent computer skills including Microsoft suite of products and Google Drive, must be comfortable learning new software
Requires accessibility on a mobile device
Experience with Tessitura software, Trello, Slack or Asana preferred
Knowledge and interest in performing arts and the Ann Arbor and University of Michigan arts communities helpful
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 176827
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.