A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The incumbent will coordinate and facilitate communications between patients, referring physicians, payers, clinic personnel, and revenue cycle staff regarding authorizations for services provided at multiple Otolaryngology (Ear, Nose and Throat) clinics across University of Michigan Health System. The referral and authorization coordinator is to act as a resource for Otolaryngology staff in the areas of referral and authorization management, insurance types and requirements, and charge entry/review.
The Referral and Authorization Coordinator is responsible for obtaining, processing, and tracking insurance referrals and authorizations for all outpatients at the C.S. Mott Hospital Pediatric Otolaryngology Clinic and Taubman Center Otolaryngology Clinic as well as patients scheduled in the Center for Facial Cosmetic Surgery treatment room using payer websites, health system resources, and the MiChart (Epic) electronic system. Outpatient services in these locations include those provided by audiologists, speech language pathologists, occupational therapists and Otolaryngology physician and advanced practice professionals.
The Referral and Authorization Coordinator is also responsible for obtaining, processing, and tracking insurance referrals and authorizations for Otolaryngology operating room cases and hearing aid sales. This individual functions as a part of a four-member team that maintains a large scope of knowledge regarding insurance plans and requirements in an ever-changing environment across a wide variety of services. The coordinator must attend the monthly Revenue Cycle Forum Meeting and summarize content for presentation to clinic and surgery schedulers as well as fellow referral coordinators.
The Referral and Authorization Coordinator must respond to patient/family questions comprehensively and in a timely manner, adhering to strong service excellence standards.
Active participation in monthly billing meetings is a key part of this role, as is working closely with schedulers, clinicians, and clinic staff to address work-flow challenges.
High School Diploma or GED
3-4 years of relevant work experience.
Knowledge of medical records and medical terminology.
Past record of excellent attendance.
Ability to exhibit a professional and positive image when interacting with patients, faculty and staff.
Must have strong organizational and time management skills as well as attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy, complex clinical setting.
Strong written, verbal and non-verbal communication and information technology skills.
Ability to problem-solve independently when new challenges arise.
Remain flexible and adapt to new requirements, processes, and procedures as required.
Exceptional interpersonal skills and ability to work well within a team setting.
Familiarity with obtaining medical records or professional medical billing.
Experience and expertise in using Epic/MiChart.
Experience and expertise with health insurance referrals/authorizations
Financial counseling experience for healthcare patients.
Full time position. Hours are M-F 8 AM-5 PM but may vary depending on department needs. The incumbent will work at UH South in the main hospital at 1500 E Medical Center Dr, Ann Arbor, MI 48109.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 176753
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.