Location: Bowling Green, KY Category: Staff Posted On: Wed Aug 14 2019 Job Description:
Internal Search: only WKU employees working in a non-temporary status are eligible to apply.
Enforcement officers are front line ambassadors for the department and the university that maintain the orderly and safe use of parking resources on campus through educational and enforcement activities.
Primary Duties and Responsibilities:
Serve as an ambassador for campus when interacting and assisting customers and the general public.
Issue citations to vehicles parked in violation of parking regulations.
Immobilize and/or tow vehicles as warranted.
Direct traffic and assist with special events as needed.
Evaluate condition of parking lots and report maintenance needs.
Recommend improvements to parking regulations and operations as related to their area of responsibility in the department.
Collect revenue from meters.
Report aging, unreadable or missing signs.
Conduct periodic space inventory surveys.
Perform maintenance on parking equipment as needed.
A high school diploma or GED equivalent.
Prior work experience should include two years of customer service and/or working directly with the public.
Must demonstrate ability to provide excellent customer service.
Must be able to work independently.
Must demonstrate ability to exercise good judgment when enforcing parking regulations in unique circumstances.
Must demonstrate ability to maintain a professional composure while interacting with irate customers.
Must demonstrate ability to work with basic enforcement technology such as smart phones and thermal printers.
Must be able to work outdoors in all weather conditions year round.
Must be able to walk or stand for extended periods of time.
Must be able to occasionally lift or carry equipment such as barricades or wheel immobilizers.
Must have critical thinking skills.
Must be detail oriented and be able to correctly enter data when issuing citations.
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University does not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO) at (270) 745- 5121, a minimum of five working days in advance.
Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.