Under the direct supervision of the Director of Student Aid Service, Student Financial Services, the Assistant Director, Student Aid Services is the central point of contact for prospective and continuing students, families, and internal staff inquiries for Student Financial Services.
The Assistant Director, Student Aid Services position will serve all campus constituents via walk-in, phone, email and text messaging. This team member is responsible for meeting with new and continuing students to discuss financial assistance options while providing a superior level of service to the Berklee community.
Strong technical skills, including standard office software and student information systems
Ability to work independently and make decisions based on established guidelines.
Must be goal oriented and highly ethical.
Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.
A willingness and ability to collaborate with other business groups within the organization to help meet and exceed goals.
Some weekend and after hours work required when needed, usually around key deadlines
Use of Capabilities (Illustrated by Typical Activities)
First point of contact for new and continuing students, families and BCM/BOL/BCB internal inquiries via phone, email and text messaging.
Counsels prospective, new, and continuing students and their families through the financial aid application process and alternative financing options to ensure students meet college costs.
Responsible for knowing/utilizing customer service best practices and all relevant information needed to provide world class service to Berklee community.
Responsible for meeting call answering metrics as set forth by Student Aid Services Director to ensure industry service standards are met
Utilize PowerFAIDS, Campus Logic, Salesforce, COD, CPS, and NSLDS to ascertain student application status and how to help students complete the aid and/or student loan process.
Complete proactive outbound call/email/text campaigns to move students through aid application and financing processes.
Responsible for maintaining a working knowledge of frequently used systems (PowerFAIDS, Campus Logic, Salesforce) through regular review of relevant sections of user guides
One or more of the following based on strengths
Participates in various enrollment events.
Participates in college outreach activities with an emphasis in financial aid advising and services to current and prospective students.
Hosts information sessions on scholarship application procedures for applicants and continuing students.
Assist in supervision of subunit student employees
Process all incoming documentation and paperwork from Campus Logic (review/accept or reject documents) as well as through drop box, fax and post mail.
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Employee Type: Staff
Internal Number: R0001908
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.