As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The HMC Ambulatory Surgery Unit (ASU) has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (PSS) (Full-Time, Day Shift). ASU provides pre-operative preparation for in-patients and post-operative care for both in-patients and morning admissions. The ASU area also can be utilized for conscious sedation and recovery for special procedures or anesthesia-assisted procedures such as electroconvulsive treatment and exams under anesthesia.ASU cares for pediatric and adult populations. Services include General Surgery, Orthopedics, Neurosurgery, Ear/Nose/Throat, Urology, Oral Maxillofacial, Burns, Ophthalmology, Gynecology and Pain Service-related procedures.The PSS in the Harborview Medical Center Ambulatory Surgery Unit is responsible for the following duties:- Floats between the ASU patient care area and the two Waiting Areas as needed for patient and family check in as well as providing clerical duties as directed by the Charge RN or Management.- Respond to patient questions and provide directions to specified areas such clinics, units, ancillary departments, support services, parking, and eating facilities- Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources- Assist patients and families with telephone calls while maintaining confidentiality of patient information- Ensure positive and professional first impression of the clinic while communicating pleasantly and in a manner that optimizes patient privacy- Maintain/improve own professional competence, knowledge, and skills to meet identified self-learning needs and annual review requirements- Schedule new, return, ancillary, and procedure appointments consistent with patient needs and scheduling guidelines- Obtain authorization and complete required documentation- Updates and maintains accuracy of patient log.- Coordinate obtaining interpreters for patients- Arrange for patient transportation to outside facilities and coordinate patient transportation within facility- Escort patients to various treatment areas- Perform general clerical duties such as answering and screening telephone calls; processing mail and assembling and sending information to patients; monitoring supply inventory and ordering and stocking supplies; and maintain record of services ordered- Document calls such as from law enforcement agencies, medics, and telephone and reverse directories- Performs related duties as required.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.