As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. The primary role of the Project Manager, Strategic Projects is to facilitate the development and implementation of improvement initiatives across all areas of Harborview Medical Center.This role manages a portfolio of improvement initiatives, facilitates multidisciplinary groups in the development of project plans based on the gap between current state and ideal state, and drives groups in the implementation of project plans using strategies based on improvement science. This role leads projects focused on standardizing best practices, removing waste from processes, improving workflow efficiency, optimizing utilization of resources and increasing patient satisfaction. This role acts as a resource for management, administration and faculty to facilitate improvements in efficiency and quality: serves as a technical expert consultant regarding process improvement strategies to improve quality of patient care and staff & patient experience in a cost effective manner. This role performs research of best practices and analyzes data collected in observations and via patient care IT systems to share with multidisciplinary teams as they launch and perpetuate improvement initiatives. This role deploys project management tactics in order to keep projects on time and on target. Improvement initiatives may be tied to QI, PI, Patient Experience, process improvement and/or collaborative efforts with UW Medicine partners and are always associated with the aim of achieving strategic goals of Harborview and UW Medicine. Leadership:Lead stakeholders in identifying improvement implementation teams, and guide the coordination and planning of improvement initiatives targeted at operational efficiency, cost reduction and/or quality improvement.Lead improvement implementation teams to focus on improvement through the identification of current and ideal states, development of work plans which will remove process barriers, remove waste from workflow and innovate solutions that will shorten the gap between current and ideal state.Drive improvement implementation teams to identify next steps/action items, accomplish their action items and move toward completion of work plans.Report status of projects to identified reporting committees, including stakeholders and project owners in the reporting team.Support organizational strategic goals through leadership of improvement initiatives.Delegate project tasks to appropriate individuals/groups with strategic consideration of appropriate levels of responsibility and authority.Drive team performance to fulfill objectives as outlined in the improvement plans for each project.Synthesize and display data and metrics in user friendly format. Facilitate information sharing and problem resolution.Develop policies and procedures to support projects and improvement efforts.Achieve desired results by establishing effective work priorities, methods, and project flow for self and/or others.Consistently demonstrate professionalism, tact, responsiveness, and excellent judgment in day-to-day activities.Model service excellence in daily practice.Data Collection and Analysis:Facilitate the involvement of appropriate data analytic teams for projects, including Performance Measurement, Quality Improvement and other analysts across Harborview.Incorporate QI, Performance Management and Patient Experience data in outcomes measures for projects to display the impact of interventions on global outcomes.Incorporate appropriate local measures as process measure for projects, to display the immediate impact of interventions on local processes.Identify and analyze PI data, quality indicators, benchmarks and best practices to ensure the collection of meaningful data that demonstrate processes and outcomes of interventions and programs.Present data to management, physicians, and staff in a manner that facilitates the planning, development and evaluation of projects and programs. Develop dashboards to reflect the ongoing performance of change and to foster continuous improvement.Organize data and related analyses in a manner that facilitates the planning and development of improvement initiatives and that can be objectively evaluated.Identify and resolve problems proactively.Team Facilitation:Engage and inspire teams and individuals to give their best to promote participation and support of change process and achievement of desired objectives.Build camaraderie within work groups and positively influence others.Facilitate structured, efficient, and organized team discussions.Manage team/project work and resolve team conflict tactfully, flexibly and diplomatically.Utilize human and financial resources efficiently.Display resourcefulness and innovation in decision making and problem solving.Display ability to cooperate, compromise, and negotiate.Encourage inter-and intra-departmental teamwork.Actively listen and communicate effectively with team members.Respect the individuality of patients, visitors, and staff, and embrace the diverse backgrounds, talents, and contributions that each brings to the situation.Coaching, Communication, & Reporting:Coach work teams on improvement science and change management including improvement methodologies, implementation strategies, data collection and evaluation and sustaining tools.Communicate effectively with all project stakeholders, ensuring work is transparent and stakeholders are involved and support collaboration.Develop, evaluate, and update tools and resources in collaboration with the assistant administrator other department team members.Effectively communicate methods of analysis and findings and the rationale for how decisions are made.Communicate the culture of service excellence and integrate best practices into improvement initiatives.Develop professional and productive working relationships with individuals throughout the medical center and UW Medicine.Create clear reports to update stakeholders on the status of initiatives, outcome and process measures, and related issues using established organizational tools and report formats.Demonstrate positive, enthusiastic, collaborative approach to improvement efforts.Maintain electronic files of all current and previous work.Work with assistant administrator to prioritize projects based on organizational strategic goals.Other Responsibilities:Maintain responsibility of own work schedule, flexing to needs of organization.Seek to identify and implement improvements in key job functions.Maintain responsibility for own professional development and learning needs including attendance at relevant educational offerings and completion of annual competencies.Consider, analyze, and balance the impact of decisions and actions on the overall organizational mission.Various duties as assigned.REQUIREMENTS:Bachelor's degree in Business or related field of study4-5 years of demonstrated success/results in a consulting capacity (e.g., having overseen and managed multiple projects).Demonstrated ability to influence leaders, employees and teams to work toward deploying a different future state.Strong presence including communication and presentation skills with a high degree of comfort to large and small audiences.Demonstrated strength in data-based decision-making, analysis, influencing and storytelling.Experience in planning and managing cross-functional efforts.Proven experience motivating high-performing individuals; creating inclusive and collaborative team environment.Experience in healthcare and familiarity with issues and terminology specific to that industry.Regardless of the venue (in-person, phone, or email/text), have the ability to behave as a consummate diplomat - demonstrating professional and patient demeanor in challenging situations.Strong verbal and written communication skills.Excellent computer skills in programs related to project management and improvement science, including MS Project, Visio, PowerPoint, and Excel.An equivalent combination of education and experience may substitute for stated requirements.DESIRED:Experience with lean/six sigma, certification preferred.PMP certification preferred.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.