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The Office of the Arts at Emerson College is seeking confident, self-motivated, and personable Shift Supervisors for part-time employment at the Cutler Majestic and Paramount Theatres in the heart of downtown Boston's Theatre District. The position requires applicants to be friendly, outgoing, accountable, and comfortable working in a fast-pace environment serving the public while leading a team.
Flexible schedule. Consistent evening and weekend availability required. 12-20 hours per week.
Open and close the box offices and theatre spaces.
Supervise part-time Ticket Representatives (typically 1-3 at a time) during day-time and performance rush shifts.
Oversee and manage will-call distribution and ticket transactions, manage the processing of third party sales, and deal with patron concerns in real-time by collaborating with the Front of House usher staff, all in a fast-paced environment.
Complete end-of-night financial settlements.
Provide top notch customer service by responding to escalated questions, concerns, or complaints from patrons in a friendly and professional manner.
Possess an in-depth comprehension of performances offered as well as box office policies and procedures so that you may assist staff and patrons and execute higher level box office tasks.
Serve as an expert on basic tasks such as selling tickets and packages, processing donations, distributing will call, and reconciling shift sales while being comfortable handling multiple payment forms.
Collaborate with full-time box office staff to increase box office efficiency and better the patron experience in our venues.
Train and mentor incoming and existing Ticket Representatives.
A minimum of 1-2 years box office/customer service experience is required.
Applicant should exhibit leadership, professionalism, receptiveness, accountability, and initiative.
Proficient written and verbal communication skills, cash and credit handling skills, computer and typing skills, and proven competency in Microsoft Office required.
Management experience a plus, but not required.
A genuine passion for theatre and customer service and the desire to collaborate in an inclusive team environment preferred.
Physical Demands: This is an office/administrative position with limited physical demands. Contact the Box Office at firstname.lastname@example.org if you have questions or concerns.
About Us Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.
Diversity Statement Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: email@example.com
Annual Clery Report n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.
Emerson College is the nation’s premier private college dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the theater district in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, media outlets, and research centers. The College enrolls 3,783 undergraduate students and 641 graduate students from 71 countries and 48 states. Emerson College is committed to an active, intentional, and ongoing engagement with diversity – in its people, in the curriculum, and in the College’s intellectual, social, cultural and geographical communities. Our inclusive excellence framework recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities. Members of historically under-represented groups are encouraged to apply.