The Department of History in Stanford School of Humanities and Sciences seeks an experienced and energetic Student Services Officer. The department is home to approximately 45 faculty, 100+ undergraduate majors, 100 graduate students, and 6 staff members. Reporting to the Director of Finance & Operations and the Student Services Manager, the Student Services Officer provides undergraduate student services and administrative support to the students and faculty in the Department of History.
The Student Services Officer (SSO) is the primary resource for current and prospective majors and minors in the History Department. Under the general supervision of the Student Services Manager, the Officer's responsibilities include course scheduling, revising department publications and the Bulletin, implementing departmental degree changes, maintaining all academic records, and monitoring undergraduate student degree progress. SSO works closely with the History Department's Vice Chair and Director of Undergraduate Studies, and also interfaces with other units including the School of Humanities and Sciences' Office of Graduate and Undergraduate Studies, the Vice Provost for Undergraduate Education, the Office of the Registrar, and the Office of Accessible Education. SSO may supervise student assistants, and help write grants for student initiatives. JOB PURPOSE:
Responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge.
Provide advice to students on a range of issues to guide them in making appropriate choices and decisions.
Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
Develop recommendations and collaborate with staff, faculty, and other offices to resolve programmatic issues within the school and across functional units (such as strategizing to ensure optimal enrollment).
Provide advice to students on a range of issues, including but not limited to academic progress, academic program policies, career plans, accessibility, community standards, to guide them in making appropriate choices and decisions.
Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings (such as programs and courses) and to influence current processes and policies.
Develop, analyze, influence and review policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing student events (such as Doughnut Wednesdays, commencement).
May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
* - Other duties may also be assigned
Education & Experience:
Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Strong written and verbal communication skills.
Basic analysis and problem solving skills.
Able to work independently with minimal supervision.
Must be able to set priorities to manage and complete responsibilities in a timely manner with a heavy workload that includes deadlines, many interruptions and the need to balance priorities
Excellent interpersonal customer service skills to interface with students, faculty, and staff within the department and university
Excellent attention to detail, sound judgment, strong problem-solving skills, the ability to deal with sensitive information, and to resolve problems and complete complex tasks as necessary.
Relevant computer systems/technology experience (such as Microsoft Office Suite, PeopleSoft, Axess, BI Reporting).
Understanding of financial transactions.
Ability to learn and understand compliance with legal, financial, and university policies and external regulations (such as Honor Code, ADA, FERPA)
Student services experience in the Stanford environment.
Understanding of the complex university environment and the competing faculty priorities.
Experience in collecting, analyzing, and interpreting quantitative data.
Certifications and Licenses: None PHYSICAL REQUIREMENTS*:
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Location: School of Humanities and Sciences, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford University is an ...equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.