Provide excellent customer service serving as an Assetworks (AiM) Integrated Work Management System support person for Facilities Management personnel and the campus community. Follow established procedures to create AiM user accounts and assign appropriate security roles and query groups to those accounts. Develop reports and queries as requested. Serve as the back-up to the Facilities Information Systems Supervisor. Assist with work control functions, applying technical knowledge assigning appropriate crafts, and administrative knowledge assigning appropriate funding to work orders.
Demonstrated customer services experience. Provide strong interpersonal, communication, and organizational skills and ability to maintain confidentiality and interact professionally with a diverse group of constituents. Experience in Database input, retrieval and reporting. Experience with comprehension and application of policies and procedures. Proficiency with current Microsoft Office applications, with emphasis on Word, Excel, and Outlook.
Experience with relational databases such as Oracle, SQL queries, reporting tools such as BIRT, and business intelligence platforms such as Pentaho or Cognos. Basic understanding of building systems and maintenance requirements. Experience in higher education. Valid drivers license.
Work Location: Radford
Posting Number: C00187P
Position Number: C00024
Department: FM Maint & Oper-20303
Application Review Date: 08/27/2019
Internal Number: 7710
About Radford University
Radford University serves the Commonwealth of Virginia and the nation through a wide range of academic, cultural, human service and research programs. Radford University is committed to creating and supporting a highly productive, diverse and qualified workforce. As one of the largest employers in the region, Radford University seeks employees who support teaching, research and the public service mission of the university.