Under general supervision, provide support to the GlobalNOC Network Operations Center's daily shift operations with primary responsibility requiring high level network monitoring, problem analysis, tracking, and resolution, with strong customer service skills. Service Desk technician will assist with diagnosing problems and taking appropriate corrective action for networks including IU campus/statewide networks, and other IU supported national and international research and education networks. The job includes rotating shift work, including nights and weekends.
Note: Federal background checks and/or non-disclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements.
High school diploma or GED and one year of equivalent work experience in the areas of computer and network operations, customer support, telecommunications or related field.
Knowledge of current operating systems and desktop software. Knowledge of local and wide area networks. Excellent interpersonal skills and a customer service orientation. Ability to effectively communicate and exchange information with a wide variety of individuals.
Salary Plan: TE
Salary Grade: 06
Campus: IUPUI - Indianapolis
Department: VICE PRESIDENT INFORMATION TEC (UA-VPIT-IUINA)
Internal Number: 77215
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.