The University of Kentucky is currently hiring for an Associate Chief Revenue Officer- Patient Financial Experience that is an integral leader of the Revenue Cycle and accountable for enterprise-wide management oversight of people, processes, and technology including:
Enterprise Patient Access Services - Responsible for the integrated direction of enterprise patient access services to provide timely and appropriate access to support patient care, education, research, revenue cycle and legal requirements - Will focus on continuous process improvements to decrease lost revenue associated with the lack of insurance eligibility, authorization, or payer source and will ensure appropriate transfer to other pre-service teams such as financial counseling. - Key Performance Indicators include but are not limited to: Call abandonment rate, Average speed to answer, Referral turn- around time (TAT), Referral conversion rate, Pre-registration rate, Insurance verification rate, Inpatient conversion rates, Staff Productivity, Staff Quality Assessment
Utilization Review - Responsible for obtaining appropriate inpatient authorizations as well as the assignment of patient types for emergency admits - Will provide appropriate feedback and education to providers as needed. - Key Performance Indicators include but are not limited to: IP Authorization Denials, Timely Workflow Completion, Productivity, Quality Assessment
Enterprise Payer Authorization - Oversee the patient insurance authorization functions across UK HealthCare ensuring timely and appropriate authorizations that transfer to the technical and professional claims. - Key Performance Indicators include but are not limited to: % of prior authorizations completed, Medical Necessity Denials, Timely Workflow Completion, Staff Productivity, Staff Quality Assessment
Office of Financial Clearance - Oversee enterprise financial counseling, the UK Healthcare financial assistance program and Medicaid enrollment. - Key Performance Indicators include but are not limited to: % of charity care write offs, Timeliness of application processing, Dollars collected, Medicaid conversion rate, Staff Productivity, Staff Quality Assessment
Enterprise Patient Payment Services - Oversee customer service and active/ bad debt collection activity. Serve as the key contact responsible for vendor management. - Key Performance Indicators include but are not limited to: Call abandonment rate, Average speed to answer, Rate of online patient portal payments, % of A/R outsourced by vendor, Recovery rate, Accuracy of account resolution, Patient satisfaction scoring, Vendor return rates, Bad debt w/o as a % of gross revenue, Timely Workflow Completion, Staff Productivity, Staff Quality Assessment
In addition to achieving success with the above key performance indicators, it is critical that this leader is able to: - Develop and effectively leverage positive relationships with clinical leadership, physicians, and executive level leaders - Demonstrate strength in leveraging detailed analytics and reporting to accomplish agreed upon goals established with executive leadership - Identify and develop automated solutions and system efficiencies, especially focusing on optimization of the access and revenue cycle applications in the EHR and ancillary systems - Demonstrate strength in effectively executing initiatives driving improved patient financial satisfaction scores, reduced controllable patient complaints, and increases in net revenue
Visit the UK HealthCare website and see for yourself what makes the University of Kentucky one great place to work! For additional information about Lexington and the University's vital role within the community Click to View Video.
The ideal candidate will possess progressive leadership experience across revenue cycle operations; with specific areas of focus on patient financial services or patient access functions.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Preferred education and/or experience in an area of Business Administration, Accounting, Healthcare Administration and/or Public Health highly preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.