UCSD Layoff from Career Appointment: Apply by 08/15/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 08/27/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Clinic Manager, the Patient Service Representative Lead primarily oversees, provides leadership, and training for all front end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc. The Patient Service Representative Lead has oversight over his/her junior counterparts.
The Patient Service Representative Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Patient Service Representative Lead initiates and participates in improvement efforts which directly impact the practice. Performs other related duties as assigned.
Minimum of three (3) years previous related experience. Skills and extensive knowledge of practices, including one (1) year supervisory experience in a large complex healthcare setting.High School Diploma/GED; some college education preferred.
Proficient use and knowledge of computer programs to include Excel, PowerPoint, Graphs, Word, etc.
Demonstrated administrative lead; and front office administration.
Must possess the skills and extensive knowledge of practices in Ambulatory setting.
Experience interpreting patient billing inquiries and collecting past due balances.
Extensive knowledge of all types of insurances and eligibility.
Ability to navigate insurance plan websites.
Experience as a liaison or advocate for patients experiencing a customer service issue.
Experience coordinating a staffing schedule.
Lean training or process improvement training.
Exposure to advanced patient access and knowledge of building templates.
Must be able to work various hours and locations based on business needs.
Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
Employment is subject to a criminal background check and pre-employment physical.
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