Applicants from diverse backgrounds and those who promote diversity are encouraged to apply.
As a PAS Specialist on our team, you will act as a vital member by providing excellent patient care coordination, administrative tasks, and training/competency as outlined in the Key Responsibilities and Performance Standards (below). In summary, your primary role at Student Health will be to:
Provide high quality customer service through prompt and professional communication via phone, face-to-face, and electronic communication (Epic Inbasket, Email, Skype) while using excellent problem-solving skills with patients, providers, colleagues, administrators and OHSU partners.
Manage patient care coordination and front desk operations including answering and fielding phone calls appropriately, greeting and checking in patients, scheduling appointments for multiple providers and services, processing medical records requests, and assisting providers, staff and students with clinic-related issues.
Assist Student Health department administrators (Practice Manager, Medical Director, Behavioral Health Director), providers and staff with various administrative tasks and projects as they arise (data entry, scheduling internal and external meetings, taking meeting notes, outreach tasks, general clinic upkeep and other duties as assigned).
Learn and maintain core competencies of a PAS Specialist, and demonstrate continuous interest and application of these skills throughout the period of employment.
Key Responsibilities & Performance Standards
Patient Care Coordination and Front Desk Reception (85%)
Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. May assist in providing instruction and support for students during respiratory fit testing.
Enrollment & Authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databased or into the medical record when necessary. Follows up on pending authorizations until they are obtained.
Arranged Care. Schedules new and established patient appointments on line, and manually if necessary, for all department providers (primary care, behavioral health, integrative medicine and wellness). Obtains prior medical records if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments. Obtains and prepares Student Health medical records to be sent out when requested.
Point of Service. Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements.
Integrated Care. Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care.
6. Communication. Demonstrates excellent skills in the following:
General: Excellent oral and written communication skills with patients, colleagues, department administrators, and internal and external partners. Clear, accurate and effective communication in all communication methods - face-to-face, phone, inbasket messages and email \u2013 is required; Active listening skills that promotes collaboration and problem solving; Open to receiving and giving constructive feedback.
Telecommunications. Accurately triages and documents telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Follows internal urgent call systems to effectively manage behavioral health crisis calls.
Administrative Support and Other Duties as Assigned (10%)
7. Administrative Support. Shows willingness and ability to assist department administrators (Practice Manager, Medical Director, Behavioral Health Director) with special projects as they arise; under direction of Practice Manager, assists other department staff with administrative needs (data entry, scheduling internal and external meetings, taking notes at various meetings, template changes); assists with Student Health\u2019s outreach tasks; and assists on other jobs/duties as assigned. Be prepared to enthusiastically engage in internal Quality Improvement projects and staff meetings.
Training and Competency (5%)
8. Training, Competency and Professional Development. Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required and updated modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. Participates in ongoing professional development and competency assessment including, but not limited to, attending educational classes appropriate to a job development, communicating additional training needs to direct supervisor, attending staff meetings, orienting new staff, cross-training for position in assigned or other areas.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm