Serves as principal public service assistant for greetings guests for Computer Science, Graphic Arts, MADD, CSIL, Libary. Serves as a resource on entry control for University members and non-affiliated visitors, including resolving issues.
Answers the AiPhone call station for dock.
Responds to questions and requests for information about the Library, MADD, Computer Science, Graphic Arts, CSIL, etc.
Creates and maintains signage for room appointments.
Provides basic assistance with audiovisual and technical equipment when needed.
May assist with general room set-up.
Assists the Head of Access Services in opening the building as needed. Â
Act as first point of contact for guests, provide directions answer questions
Inventory campus maps, signs and other print materials, reorder/print as necessary
Report any issues and out of order facilities to the work center.
Receive loading dock deliveries, packages and mail, notify departments and recipients
Other duties as assigned.
Ability to exercise good judgment and make appropriate exceptions to policies when allowed.
Ability to stay poised under pressure and maintain professionalism at all times when interacting with patrons, staff, students, faculty and others.
Excellent problem-solving skills and the ability to recognize and refer problems when appropriate required;
Strong oral and written communication skills.
Ability to work independently without constant supervision.
Ability to prioritize a task and complete work fully and in a timely manner.
Excellent judgment, integrity, problem solving, diplomacy, oral and written communication.
Ability to work effectively on multiple concurrent tasks both independently and under constant interruptions.
Ability to maintain an ethic of service consistent with the standards of the John Crerar Library.
Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, staff, faculty, students and others
Communicate effectively in English, both orally and in writing.
Identify priorities; recognize and resolve or refer problems.
Work effectively with supervision and as a part of a team
Use or learn a range of position-related software applications
Demonstrated ability to use or learn to a range of position related computer applications related to position requirements. These may include standard software packages as well as library systems.
Demonstrated ability to read and interpret documentation.Â
Education, Experience or Certifications:
High school diploma required
Previous experience or an equivalent combination of position related education and experience.
Significant public services experience demonstrating a high degree of courtesy and diplomacy when working with a variety of patrons within a library or related setting.Â
Previous experience articulating and enforcing policies with a high-degree of tact within a patron-focused environment.
Previous experience providing meeting or small-scale event support.
Technical Knowledge or Skills:
Work proficiency with computer applications such as MS Office, email, and use of the Internet.
Excellent keyboarding and mouse skills. Â
Working Conditions and Physical Requirements:
Ability to lifting and moving boxes up to 50 lbs.,
Shelving books, and sitting and standing for long periods of time required.
Hours: Monday through Friday, 7:45am - 4:15pm Â
2) Cover letter
3) List of References
NOTE:Â When applying, all required documentsMUSTbe uploaded under the Resume/CV section of the application.
Salary Range: $15.27-$17.64
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR06111
About University of Chicago
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