Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include three major museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.
Reporting to the Chief Information Officer, the Senior Director of IT Shared Services directs a team of approximately 15 IT professionals who collectively define, implement and execute the processes, tools and best practices that support the internally-facing shared functions required for success of the IT organizations at Yale. Works in close collaboration with technology leaders across the institution to assure comprehensive coordination of shared service functions for all technology teams.
This role is responsible for:
Portfolio Management Office (PMO) – Responsible for establishing the PMO organization as a high-performing program/project selection and delivery function. Define the project management processes, standards, deliverables and operational cadence necessary to ensure consistent project execution. Work with IT Finance to coordinate organizational-wide time tracking and billing solution. Champion the craft of Project Management and lead the University-wide Project Management Community of Practice. Track progress of projects and the overall portfolio and provide executive level reporting to communicate portfolio delivery and financial health and risk;
Service Management Office (SMO) – Responsible for leading standard processes for IT Service Management based on the Information Technology Infrastructure Library (ITIL), with an emphasis on continuous improvement. Focus areas include: Foster common language, standards and best practices; Mature service ownership and management; Champion service management practices throughout the community; Manage change while sustaining high-quality technology services; Develop and maintain IT Service Catalogue; Provide, enhance, and integrate tools for service management, delivery, and support;
Quality Assurance (QA) – Maintains a shared QA function. Maintains standardized approaches to quality assurance processes, practices and tools; Develop and support partnerships with 3rd party vendor(s) to build flexible and cost-effective staffing model;
Education and Training – Maintains a centralized IT training and education function that is aligned with the IT strategic direction. Provide resources and programs that actively engage staff in continuous professional growth, designed to increase their success, satisfaction and job effectiveness.
Architecture – Responsible for leading an Enterprise Architecture function that is aligned with the IT strategy. Define architecture standards, policies and patterns. Lead governance processes to ensure alignment of selected solutions with enterprise standards.
Governance & Performance– Responsible for collaborating with IT leaders across the department to define and articulate a rolling 3-5 year roadmap. Maintain and support IT @ Yale governance structures and processes. Establish and produce indicators to evaluate the performance of IT, and governance structures in which to steer direction based on those performance indicators.
Principal Responsibilites - Develops and maintains strong and lasting relationships with campus IT leaders and staff; Collaborates with the CIO, department leaders and colleagues in support of major projects with primary responsibility being enabling processes, tools, and project management support. Provides technical advice and/or oversight to staff related to areas of assignment; evaluates information concerning needs and strategic goals related to operational processes; Conceptualizes, designs, implements, and operates operational best practices across all areas of responsibility ; Fosters a collaborative environment in which stakeholders and staff across the organization are engaged and work in partnership.
Required Education and Experience:
Bachelor's Degree in related field and twelve years of related work experience or an equivalent combination of education and experience.
Demonstrated expertise in successfully leading enterprise-wide operational functions in an organization of relevant scale and complexity.
Demonstrated ability to think and act strategically, while also delivering and administering tactical solutions. Demonstrated understanding of the wide range of institutional functions that are relevant to colleagues supported by this role.
Demonstrated ability to provide expert guidance with respect to the definition and articulation of IT strategy, delivery of project/programs and delivery of services. Demonstrated expertise in leading operational practices that drive reliability, relevance and efficiency through service ownership and shared accountability.
Proven ability to lead through influence, consensus and collaboration. Demonstrated skills relevant to be a dynamic contributor to an organization that is in an active period of redesign.
Demonstrated prior experience in the delivery of large-scale IT projects in a highly decentralized environment. Strong interpersonal, communication, negotiating and presentation skills, with ability to be diplomatic and highly responsive in all interpersonal interactions.
Preferred Education and Experience: Relevant certifications (i.e.ITIL, PMI, etc.); Extensive experience in a complex higher education research university or academic medical center environment; Proven ability to conceptualize, design, implement, and operate enterprise-scale organizations, functions, and/or programs; Five years management experience at a senior leadership level.
Application: For more information and immediate consideration, please apply online at http://bit.ly/57360BR. Please be sure to reference this website when applying for this position.
We invite you to discover the excitement, diversity, rewards and excellence of a career at Yale University. One of the country's great workplaces, Yale University offers exciting opportunities for meaningful accomplishment and true growth. Our benefits package is among the best anywhere, with a wide variety of insurance choices, liberal paid time off, fantastic family and educational benefits, a variety of retirement benefits, extensive recreational facilities, and much more.
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.
Internal Number: 57360BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.