UCSD Layoff from Career Appointment: Apply by 08/14/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 08/26/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until filled.
As a seasoned clinical applications professional, applies skills to projects of medium size at all levels of complexity, or portions of large projects. Involved in the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.
The incumbent will provides quality assurance and user training for Epic patient access and rev cycle applications including: Cadence, Prelude, Referral and Resolute PB during implementation and after go-live. Assists patient access and PB analysts in optimizing workflow design based on user feedback. Creates and updates all relevant curriculum for said applications. The incumbent will work closely with the end users to identify user experience and workflow quality improvement opportunities and coordinate with various application analysts to effectively improve the EMR system over time.
Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
Incumbent will be required to be certified in an assigned EMR vendor's product/module within the first six months of employment.
Incumbent must satisfy all vendor testing requirements to be certified without needing to attend vendor's training a second time for the same class.
Three or more years of relevant experience in quality assurance and end user training of Epic revenue cycle applications, or revenue cycle applications of other industry leading EMR systems.
Demonstrated ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.
Demonstrated ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.
Ability to effectively utilize system tools to meet functionality needs of users.
Ability to plan and organize day-to-day activities along with short and long-term projects; in-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.
Excellent written and oral communication skills.
Dedicated team player with strong interpersonal skills.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Epic certified in any of these applications: Cadence, Prelude, Referrals or Resolute PB.
Experience in EMR workflow quality improvement and assurance.
Experience in leading EMR end user experience improvement initiatives.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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