Job Description Summary Reporting to the Library Director, the Manager of Access Services is responsible for providing planning and direction in the Access Services department and delivering a high standard of service to all library users. The Manager supervises a team of five full-time library staff members and as a member of the Library Management Team participates in the development, recommendation and administration of library policies, procedures, and processes and actively engages in cross-unit collaboration. This is a highly visible position responsible for exercising significant independent judgment, operating within a busy environment, actively assisting users, and monitoring multiple library functions. The Manager is the primary interface between the library's services and the Bentley community and, as such, will review and adapt policies, practices, and processes to foster an inclusive environment.
Plan projects, work distribution, scheduling on monthly, semester and annual basis
In conjunction with Library Director and Assistant Manager of Access Services, determine, set, and enforce circulation policies
Act as final arbitrator for individual patron complaints or concerns regarding access services
Plan and administer spatial allocation of furnishings and stacks within the building
Supervise Access Services staff and engage in conversations about performance on a regular basis
Prepare and monitor budget for student assistants for the fiscal year in coordination with Assistant Manager of Access Services
Supervise all aspects of building maintenance and security; serve as primary point of contact for building/snow emergencies and exercise good judgment in ensuring building is open during these times in ways that do not jeopardize patron safety
Collect and report statistics of building use and collection circulation on monthly, quarterly, and annual basis
Attend bi-weekly managers' meetings; assist in performing analysis of services and writing reports as needed; conduct departmental staff meetings; coordinate activities with other internal departments and/or external agencies
Monitor cash flow, perform cash verification and make deposits
Address building issues that need attention with Senior Library Circulation & Services Coordinator on a daily basis
Upload patron data daily from Workday to the Sierra ILS
Approve time and absences weekly for full-time department staff
Coordinate and confirm the standard and special hours of operation for the Library, the Deloitte Caf, and the Help Desk, and update the Google calendar displayed on the Library's website
Assign graduate study carrels at the beginning of each semester and monitor their use
Assign storage cabinets in the PhD Suites to PhD candidates at the beginning of each academic year and monitor their use
Represent Bentley in the Boston Library Consortium and its Access Services Committee of Interest
Master Library Science (MLS) or Master Library and Information Studies (MLIS) degree from an American Library Association accredited institution
3 years of progressively responsible experience in an academic institution
Proven supervisory skills
Excellent oral and written communication skills
Knowledge of functionality of Encore and Sierra, or other integrated library systems
Ability to troubleshoot routine problems with the equipment, including copiers, printers, microfilm, scanners, fax and group study room reservation system and group study equipment
Strong organizational, planning, interpersonal, oral, and written communication skills
Strong work ethic as demonstrated by an ability to create and provide programs responsive to people of varying backgrounds and beliefs
Accuracy and attention to detail
Ability to adapt quickly to new technologies and implement those deemed appropriate for the community
Work is generally performed in a standard office environment with frequent interruptions and irregularities in the work schedule
Position sometimes requires last-minute schedule changes in response to staff or weather emergencies, so as not to leave service desks unattended or the building unmonitored
Ability to use computer keyboard with speed and accuracy
Ability to stand for at least ½ hour at a time when assisting at peak times at the Access Services Desk
Ability to communicate effectively in person and via phone
Strength to push book carts and move armfuls of books from one place to another
Bentley University requires references checks and may conduct other pre-employment screening.
Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.
Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
Internal Number: 112727217
About Bentley University
Bentley University is one of the nation's leading business schools, dedicated to preparing a new kind of business leader and one with the deep technical skills, the broad global perspective and the high ethical standards required to make a difference in an ever-changing world. To achieve our goal, we infuse our advanced business curriculum with the richness of a liberal arts education. The results are graduates who are making an impact in their chosen fields and turning their passions into success stories. Located on a classic New England campus just minutes from Boston, Bentley is a dynamic community of leaders, scholars and creative thinkers.