This position exists to respond to customer questions/requests for information (via phone calls and CHAT) accurately and efficiently, and to provide information and other resources to the public and college offices. In addition, this position exists to provide clerical, reception, and other support services for the Educational Services department.
This is a full time position working 40 hours a week on the Cambridge Campus within the Information Services Department for Educational Services. Shift will consist of Monday - Friday 10:00 a.m. to 6:30 p.m. Hours and/or days may change during summer and non-class days.
Knowledge of English sufficient to perform the job duties descripted above, using reading, writing, and speaking skills
Customer service skills sufficient to communicate effectively with a diverse range of populations; answer general questions regarding college processes; and direct students and the public to appropriate resources and personnel
Keyboarding skills sufficient to keyboard/type a variety of documents accurately to produce forms, memoranda and other materials in an efficient manner
Knowledge of word processing software sufficient to prepare memos, letters and other materials that are grammatically correct, in proper format, and free of spelling errors using Microsoft Word or equivalent software
Experience with handling large call volumes
Customer Service Skills (phone, in person, public presentations)
English (speaking, writing and reading)
Typing/Keyboarding (0 wpm)
Knowledge of college and student affairs operations sufficient to answer questions, schedule appointments and direct others appropriately.
Knowledge of Microsoft Office, Microsoft Outlook, and ISRS.
Database management skills sufficient to enter and retrieve data.
Ability to maintain a high level of confidentiality and security concerning all information received and documents processed.
Knowledge and experience in general office skills, filing, answering phones, copying, sending emails, and organizing and maintain records.
Ability to use sound judgement when referring others to appropriate resources.
Employee should demonstrate a knowledge of and interest in diverse culture and populations.
This position is posted on the State of Minnesota website from August 12, 2019- August 21, 2019. The Job ID is 34812.
Please indicate in your supporting documents how you meet the minimum and/or preferred qualifications. Please note that paper and emailed applications will not be accepted. Incomplete applications may not be considered.
It is our commitment to insure that the selection process for this position is accessible to all candidates. Please contact the Human Resources Office, (763) 433-1160, to obtain these materials in an alternative media and/or to request a reasonable accommodation during the selection process.
Anoka-Ramsey Community College is an equal opportunity institution and employer.
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: ANOKA RAMSEY COMMUNITY COLLEGE Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 18676
About ANOKA RAMSEY COMMUNITY COLLEGE
With its 31 institutions, including 24 two-year colleges and seven state universities, the Minnesota State Colleges and Universities system is the largest single provider of higher education in the state of Minnesota. The colleges and universities operate 54 campuses in 47 Minnesota communities and serve about 250,000 students in credit-based courses. Overall, the system produces about 33,500 graduates each year. In addition to credit-based courses, the system offers customized training programs that serve about 153,200 employees from 6,000 Minnesota businesses each year. The law creating the system was passed by the Minnesota Legislature in 1991 and went into effect July 1, 1995. The law merged the state's community colleges, technical colleges and state universities into one system. The system is separate from the University of Minnesota.