The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Pennâ™s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Solution Center Customer Service Representive
Job Profile Title
Job Description Summary
Provides exceptional Tier 1 customer service to phone, email, and chat inquiries submitted to service center. Solve customer problems related to recruitment, staffing, compensation, staff relations, quality of work life, learning and education, payroll, etc. Routes calls related to other divisions to the appropriate service center.
The University of Pennsylvania has a great opportunity for an HR Solution Center Service Representative to join our team. The Penn Employee Solution Center provides Workday support to all employees, managers, and business partners at the University. As a single point of contact, we provide accurate answers, consistent and professional service, and timely resolution to HCM-related inquiries and issues.
The HR Solution Center Service Representative will provide customer service support, via call center, to our workforce. Will provide accurate information regarding all HCM programs, processes, and systems. Responsible for investigating and troubleshooting issues and concerns as they arise, and providing swift and accurate resolution. The Representative will assist employees with performing self-service transactions. With broad knowledge of HCM subject areas and Penn policies, s/he will build knowledge articles, revise existing material, and monitor trends to respond to changing needs of Pennâ™s workforce.
A H.S Diploma or GED with at least 5 years of experience or equivalent combination of education and experience required. Bachelorâ™s Degree in Business, Human Resources or related field strongly preferred. Experience in and aptitude for customer service required. Experience with Customer Relationship Management software strongly preferred. Demonstrated problem solving abilities and critical thinking skills required. Must be able to work collaboratively in a team environment as well as individually. Ability to maintain a high level of integrity and confidentiality related to employee information required. Must be able to adapt to changing priorities with ease and composure, while continuing to meet established deadlines. Excellent verbal, written, and interpersonal communication skills necessary. Workday experience a plus.
Job Location - City, State
Department / School
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Internal Number: JR00004978
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.