The Desktop Support Specialist works within a team to provide OCIO supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.
Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Responsible for receiving, resolving, escalating, and monitoring complex customer issues/requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution.
Acts as a team leader for complex projects, assignments and issues associated with the help desk function. May serve as on-call escalation point.
Additional Information for Applicants::
There are two positions available with this posting.
A bachelor’s degree in information technology, information management, or a related field, or an equivalent combination of education and experience; experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment; ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.
More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.
Target Salary: $23.08 - $27.88 Hourly
Job Category: Information Technology (IT)
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.