About the Kellogg School of Management at Northwestern University
The Kellogg School of Management at Northwestern University is a premier institution for management education. Founded in 1908 and based just outside of Chicago, Kellogg is home to a renowned, research-based faculty and the best and brightest MBA students from around the world.
Global business education is different today because of the teamwork and collaboration models that Kellogg pioneered 40 years ago. And, in the 21st century, Kellogg is truly a different voice in management education: We believe business can be bravely led, passionately collaborative and world changing.
At Kellogg, we are educating, equipping and inspiring leaders to excel in today’s complex Collaboration Economy. As a global community, Kellogg welcomes and embraces diverse perspectives that together enrich learning. Our vibrance can be seen throughout our dynamic community:
Kellogg studentslearn to build strong organizations that drive value creation in markets, harness the architectures of collaboration, deftly navigate between the private and public sectors, and innovate in the marketplace at firms large and small.
Our world-class faculty are recognized thought leaders whose teaching and cutting-edge research change how the world thinks about complex problems affecting business and society.
The school’s powerful global alumni network is 54,000-strong, comprised of true Kellogg leaders who lead top organizations.
About the Position
This position provides administrative, reception, and data support for the Kellogg Global Hub. The position is located at the Kellogg Global Hub and would split time equally between the front, reception desk and the scheduling team. While at the reception desk, this position serves as the first “face” of Kellogg for many and it is important to represent the school in a friendly and professional manner. In support of the scheduling team, this position will ensure the Hub is used at its capacity and that Kellogg leaders have the facilities data they need to make decisions.
Documents & Databases
Enters information into spreadsheets &/or databases.
Compiles routine reports, statistics, tables, charts, etc. from readily available information.
Coordinates registration & travel.
Coordinates events which may include scheduling rooms &/or guest speaker & arranging for routine materials, technology & refreshments.
Provide assistance to the Manager, Scheduling Systems as needed to maintain scheduling data and provide accurate usage analysis and forecasting to Kellogg leaders
Schedule and coordinate space for meetings, presentations and other events within the Hub
Maintain building occupancy database on an ongoing basis, tracking all occupancy movement and documenting all changes
Identify space-related conflicts and resolve and/or escalate issues as needed
Provides information via phone, e-mail, mail, etc.
Greet visitors, students, staff and faculty of the Kellogg School of Management at the Global Hub, creating and maintaining positive and professional client relationships.
Provide information to visitors, such as directions, locations of events, and office numbers.
Manage communications and respond to inquiries in-person, by e-mail and by phone, and direct appropriately.
Provide direction to custodial team in cases of special request and emergencies, and coordinate work orders for repairs.
Help departments with special requests.
Represents supervisor in routine/standard situations with various levels of personnel both internally & externally.
Identify and escalate any emergencies, such as medical situations or unwanted visitors.
Administrative and Operational Services
Support Facilities staff with general operational tasks.
Maintain the front desk area, keeping it clean and organized.
Monitor and re-stock office supplies.
Assist in planning, coordinating, and directing staff and resources for set-up and break-down for classes, conferences, events and activities.
Manage building access issues, including new requests.
Performs other duties as assigned.
A high school diploma or equivalent required.
2 years of administrative support or other relevant experience required.
Minimum Competencies: (Skills, knowledge, and abilities.)
Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
Knowledge of Microsoft Suite programs.
Excellent customer service skills.
Ability to work independently and prioritize amongst multiple requests.
Strong problem-solving and analytic skills.
Strong communications skills, both verbal and written.
Preferred Qualifications: (Education and experience)
Experience with scheduling programs and facilities work.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36852
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.