The Coordinator of Public Services plans, implements, and evaluates public services and initiatives, establishes policies and procedures, sets priorities, collaborates with other entities, and coordinates the operational activities of current and future public services of the Missouri State University Libraries.
Description of Primary Duties:
1. Provides vision and direction for all public services efforts of the MSU Libraries, including collaborative efforts with other University units and regional partners, through strategic planning, deliberate and reasoned deployment of resources, coordination of operations, and effective assessment of public services and service providers.
2. Works effectively in a collaborative, consultative team environment.
3. Serves as a member of the Library Management team and manages a portfolio of teams focused on selected principal activities of the MSU Libraries.
4. Provides leadership and vision for all public service components or initiatives of the MSU Libraries and its collaborative partners in order to maximize the user experience.
5. Recruits, motivates and manages talent in evolving work and information environments.
6. Provides training opportunities for colleagues on new and evolving information technologies and their implementation in pursuit of better public services in academic libraries.
7. Mentors and evaluates direct reports to ensure they have the support needed to perform duties and develop professionally, while fostering an environment that promotes exploration, innovation, and implementation of new approaches.
8. Develops, recommends, reviews, creates, and communicates policies, budgets, processes, and procedures with appropriate input and/or approval from Library administration, Library technical services, University administrative offices, and other consortia institutions, as necessary.
9. Plays a leadership role on the Building Services team which coordinates the upkeep and repair of all aspects of the built environment.
10. Plays a leadership role in the allocation and assessment of space, specifically, serving on the space committee which studies, assesses, allocates, designs, and furnishes most of the spaces inside and adjacent to the Duane G. Meyer Library and the Haseltine Library in the Greenwood Lab School.
11. Reaches out to and collaborates with other areas of the University, the community, the region, and the state on programs and initiatives related to public services in libraries, other cultural memory institutions, and other organizations.
12. Works with the assessment team on developing and refining services based on user needs, preferences, and expectations.
13. Serves on library, campus, University, regional, or national professional committees.
14. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage and serve users of different cultures and backgrounds.
15. Supports the success of University Libraries by performing other duties as assigned.
Minimum Acceptable Qualifications:
Education: A Bachelor's degree is required. A Master's degree in Library and Information Science from an American Library Association (ALA)–accredited program or equivalent is preferred.
Experience: At least three years of recent experience providing and managing public services in a medium or large library or similar institution.
Skills: Excellent spoken and written communication skills are required. Excellent interpersonal skills are required. The ability to work individually and collaboratively to solve problems and take advantage of opportunities is required. Demonstrated problem-solving and decision-making abilities are required. Attention to detail is required. The ability to follow established guidelines is required. The ability to work effectively in a dynamic, changing work environment is required. A commitment to developing useful and accessible services and assuring excellent patron services are provided is required. A commitment to the development of library personnel is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Special Instructions to Applicants:
The First Date of Consideration is September 9, 2019. Review of applications will continue until position is filled.
Official transcripts will be required at time of hire.
Do you value every voice and every opinion?Are you inspired to create a better future for yourself and others?Are you ready to make a difference?If so, Missouri State has a place for youMissouri State University is a public, comprehensive university system with a mission in public affairs. Our purpose is to develop fully educated persons with a focus on ethical leadership, cultural competence and community engagement.•Enrollment of 26,000 students who come from around the state and the world.•Four-campus system: Springfield, Mo., West Plains and Mountain Grove, Mo., and Dalian, China. •Students’ average ACT score above national average •Strong commitment to both teaching and research •More than 190 undergraduate options; 90 graduate options •Located in Springfield, third-largest city in state; known for beautiful outdoors, friendly people, superior health care, excellent public schools, and a variety of entertainment and cultural opportunities.Missouri State is committed to benefiting our surrounding communities. We want to create the next generation of citizen leaders through an unrivaled educational experience that emphasizes a commitment to public affairs. With a campus c...ommunity filled with diverse perspectives, voices and opinions, Missouri State is fulfilling its commitment to address the needs of a changing society. We are a community of forward-thinking teachers, learners and leaders.We cultivate students of character who enter the workforce as well-rounded professionals and honest, confident individuals. We believe in innovation, bringing fresh, relevant ideas to our area.We are dedicated to enriching our city and region, whether through cultural offerings, research and scholarly endeavors, internship programs or the development of facilities that serve a broader community beyond our campus borders.When you work at Missouri State, you tap into a network of leaders with an appreciation for big-picture thinking and a continual desire to address the professional, personal and societal needs of our changing region. There's no limit to the statement we can make together.