This is technical and analytical work in developing, designing, and/or supporting applications for the business, research, and/or instructional functions of clients. Employees participate in the development of solutions using programming expertise for day to day problems to include maintenance, modification or development of complex inter related applications/solutions.
Serves as the key technical knowledge resource for the unit. Responsible for programming complex automation workflows in platforms critical for course operations and student communications such as Destiny One and Google Apps Script, and Salesforce Higher Ed.
Maintains a thorough understanding of technical issues. Regularly collaborates with the Center for Teaching and Learning, ITS, and our external partner, Destiny Solutions to ensure success on server administration, software upgrades, LMS interface and identity management.
Uses technical knowledge to predict and prevent potential technical issues impacting student access to online course materials, e-commerce for all continuing education courses, and the self-service electronic portal for students to access their enrollment history, certificates, and payment history.
Works with vendors on the development, design, implementation and maintenance of software to include but not limited to DestinyOne, SurveyShare, iNet Clear Reports, and online course delivery software including Canvas.
Manages task status and assignments using ITS ticket system or JIRA. Submits production ready system changes to system approver in JIRA.
Research technological solutions to meet the needs of online course delivery.
Supports unit staff in training and implementation of new technology.
Provides guidance to instructors and participants on software and hardware related to curriculum and delivery.
Interface with main campus and Classroom Support when utilizing shared computer labs.
Minimum Experience / Education:
Bachelor Degree in Computer Science or equivalent combination of education and experience
Preferred Education Skills and Experience:
3-5 years of interpreting business needs and translating them into business and functional requirements preferably in a higher education environment
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.