Normal Work Schedule: Monday - Friday 8:00am to 4:45pm
Job Summary: The IT Technical Specialist III performs advanced professional IT activities for a specialized, complex assignment or functional area requiring application of an advanced professional knowledge of IT principles, practices, and procedures. Requires evaluation, originality or ingenuity. May supervise and/or direct the work of project teams or other lower level staff.
Additional Department Summary: The IT Technical Specialist III serves as the lead in the management and maintenance of the Slate CRM system for the Division of Academic Outreach in the College of Continuing Studies. The position is responsible for managing the student data and dynamics within the Slate instances for distance learning students. The position is responsible for implementing the strategic recruitment initiatives, campaigns, and communication objectives for UA Early College, Bama By Distance, and New College Life Track. Reporting to the Associate Dean, the position will work closely with Program Development and Marketing, Student Services, UAEC, and other departments within CCS in support of recruitment goals for the University’s distance learning programs. The position is responsible for all facets of CRM administration within Academic Outreach, including but not limited to installation, software upgrades/patches and server maintenance, integration with third-party systems, data quality, business process analysis and implementation, troubleshooting, documentation, new CRM user onboarding, reporting and support case management with vendor. The position will work with leadership in the Division of Enrollment Management to align efforts and extend the functionality of the CRM via support of web integration and event management. The position will also work with the Graduate School in support of the processes related to the shared Slate instance. The position will develop the CRM training curriculum for users within the Division of Academic Outreach. In addition, the position is responsible for Help Desk management for Academic Outreach, technical support, and document imaging system support.
Required Department Minimum Qualifications: Master's degree and some CRM experience; OR Bachelor's degree and two (2) years of IT experience, to include some CRM experience; OR Associate’s degree and four (4) years of IT experience, to include some CRM experience; OR High School Diploma or GED and six (6) years of IT experience, to include some CRM experience. Must have valid U.S. driver's license. Must be at least 21 years of age at time of hire and have an acceptable Motor Vehicle Report as determined by the insurance carrier.
Skills and Knowledge: Responsible for all facets of CRM administration, including installation, upgrades, patches and server administration. Ensure quality of both data input into CRM and data extracted from CRM, as well as maintain reports of CRM metrics. Determine the scope of customer requests and manage/lead projects to implement requested functionality. Document system processes within CRM. Integrate Slate site analytics with CCS websites.
Preferred Qualifications: Experience with managing CRM and other technical processes within a higher education environment; experience with Banner or a comparable student information system; developing web forms. Experience with Slate implementation and management; experience with recruitment processes; developing marketing and communications campaigns; constructing web forms; and processing applications. Experience with training system users is also preferred.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law"Poster
Internal Number: 509537
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