Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department
The Academic Technology and User Services department (ATUS) supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position
Under general direction, you will be the university’s technical specialist in managing the university’s printing management function for faculty, staff, and students. Responsibilities include analyzing the university’s printing processes and making recommendations for improvements to the environment. Additionally, it is a journey-level printer specialist and performs all Hewlett Packard and Dell certified warranty and advanced non-warranty printer repair for all enterprise and workgroup printers at the university.
It is a journey-level technical specialist in Windows, PC hardware, printing, software, and a broad range of other IT principles, concepts, practices, and support areas. IT system specialists perform desktop support, business analysis, and other IT specialist functions for departments and department users. It is responsible for multi-department leadership of maintaining and managing a secure and efficient computing environment for campus clients and assisting them in managing their environments.
The position also analyzes business processes of faculty and staff for dozens of university departments, translates their needs into best practices and recommendations for the optimal mix of IT tools to accomplish their jobs, and manages, maintains, and supports those IT tools. Emphasis is placed on process improvement, helping customers improve their business processes with available technology, and building customer relationships.
Additionally, this position plays a key role in university- and department-wide projects including planning, testing, and implementing new technologies, along with collaboration and coordination with diverse groups, system administrators, and end users.
Bachelor’s degree in MIS, Computer Science, or technology-related field or equivalent combination of work experience, certification, or education
4 or more years of experience diagnosing, troubleshooting, and repairing enterprise printers
4 or more years of recent Windows professional information technology experience requiring organization, prioritization, troubleshooting, confidentiality, timeliness, customer service, and working independently to successfully install, configure, secure, maintain, and support Windows operating systems and Microsoft Office
2 or more years of experience working on IT projects with multiple stakeholders
Experience with print management application (e.g., HP WebJet Admin)
Dell warranty certification (or earn w/i first 6 months of employment)
Microsoft Windows (MCSE, MCSA), SharePoint (MCSE), Office, Office 365
CompTIA A+, CompTIA Network +
PMI PMP project management certification
Diagnose PC and Mac hardware
Experience using IT Service Management (ITSM) system for service strategy, service design, and service operation processes
Office 365 experience or administration, including SharePoint, Teams, OneDrive and other apps site collection, configuration, or design
Experience training end users in use of desktop and web applications, OSs, security & safe computing
Experience supporting web pages (e.g., Drupal, Dreamweaver, design, dynamic)
Experience supporting mobile technologies including iOS and Android
Experience with virtual machine platforms including Parallels, VMWare, HyperV, and/or Virtualbox
New hires typically begin at $5,171 per month, including an excellent benefits package.
This position is part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU.
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.
Please include the names and contact information of three professional references.
Closing Date Notes
Position closes 09/05/2019
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); firstname.lastname@example.org
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at email@example.com. The report can be found at: Annual Security and Fire Safety Report.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.
With 15,000 students, 160 academic programs, and an energized campus community, Western offers the focus on students and the faculty access of a smaller college and the academic choice, resources, multicultural diversity, and room to grow of a large university. Western is located in beautiful Bellingham, a scenic coastal city of approximately 80,000 situated between Seattle, Washington and Vancouver, British Columbia. With easy access to both the Cascade mountain range and the Pacific coast, the region is rich in cultural events and attractions as well as many recreational activities. Western is known nationally for its successes, including being named the top public master’s granting university in the Pacific Northwest by U. S. News and World Report and one of the best colleges in the nation to work for by the Chronicle of Higher Education.