As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The HMC Pain Relief Clinic has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator (PCC) is knowledgeable of hospital policies and procedures, insurance coverage requirements, including authorization and third-party payer and reimbursement procedures. The PCC coordinates all patient services such as admitting, transfer to/from other hospitals, discharge appointments, arranging diagnostic procedures, scheduling surgery and consultation requests, and scheduling services from other hospital departments in order to facilitate delivery of care to patients. The PCC works closely with the RN3, physicians, and medical staff to ensure a high standard of care and strives to continually improve the patient experience and deliver excellent customer service.Primary responsibilities:Procedure Scheduling and Care Coordination:*Serve as the primary liaison for patients and physicians regarding surgical coordination, ordering diagnostic studies, admission process, and disability coordination *Coordinate inpatient and outpatient care by scheduling surgery, arranging diagnostic procedures and/or coordination requests for consultation among other medical specialties *Maintain surgery schedules for assigned surgeons and coordinates schedule with Anesthesia, Admitting, and the Operating Room *Coordinate communication among patient, orthopedic surgeons, and internal and external providers *Facilitate patient care through the initiation, coordination, and completion of health plan authorizations and pre-op and admission packets *Perform telephone assessment of patient problems within scope of practice and refer patients to RNs and physicians as appropriate *Document patient encounters regarding financial or clinical issues on appropriate forms *Coordinate and ensure needed clinical and administrative information is available for physicians when needed Patient demographic and financial information:*Collect demographic data when scheduling patients for surgeries and tests and refer to financial counselor for updating *Obtain necessary authorizations from PCPs and health plans for surgeries and tests *Educate patients about their responsibilities for preparing for surgery including pre-anesthesia instructions, advance directives, and health plan approval *Refer patients to health coverage services as necessary to address funding issues Communication and Teamwork:*Maintain clear lines of communications for efficient and effective teamwork with all staff and physicians *Be a leader in conflict resolution and provide constructive feedback to members of the team *Communicate regularly with the Clinic Practice Manager about work issues, process improvement ideas, and problem-solving *Coordinate communication among PCCs, Ambulatory Service Representatives, and nursing staff *Maintain a positive working relationship with co-workers and physicians *Orient physicians, residents, medical students, and new staff to surgery scheduling and the admission process in clinic *Perform related duties as required. Competency for this position is measured by:*Pre-employment qualifications and participation in continuing education *Demonstrated commitment to promoting quality of care and service *Demonstrate ability to independently organize work priorities to meet required deadlines *Demonstrate ability to use hospital- and clinic-specific technologies to accomplish work tasks *Demonstrate ability to organize care coordination operations of the Orthopedic clinics *Demonstrate ability to effectively supervise staff and to provide coaching and mentoring *Demonstrate ability to orient and train new staff *Demonstrate ability to communicate with the RN IIIs, ASR Supervisor, and Clinic Practice Manager regarding clinic operations *Demonstrate ability to complete performance evaluations and participate in the corrective action process *Demonstrate ability to adjust work approaches to the various ages of patients *Demonstrate ability to communicate information in an effective manner, including as needed to educate patients *Demonstrate competency in providing care for the typical age ranges of patients seen in clinic *Willingness and ability to develop and maintain successful interpersonal relationships with all staff and physicians
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.