The Manager of HIT Service Desk is responsible for managing the programs and resources of the centralized IT service desk. In this capacity, the manager is responsible for establishing standard work where appropriate to provide consistent support, managing the team responsible for providing that support, understanding key processes associated with incident management, and communicating service outages with appropriate members of leadership and operations. Further, the manager is responsible for tracking performance against established targets and ensuring the highest quality of end user support, with a goal of enabling users to leverage IT systems to provide the highest quality of patient care.
Internal Number: R0006479
About University of Virginia
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of benefits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.