The University of Southern California (USC) department of Facilities Management Services â Operations, Building Services is seeking a strategic and customer service-oriented Custodial Supervisor with strong communication, collaboration and leadership capabilities to join its team.
USCâs Facilities Management Services is seeking a Custodial Supervisor to join its team at the Health Science Campus. FMS is a diverse group of innovative and talented professionals who provide high quality facilities maintenance and management services in support of education and research at the University of Southern California. FMS is committed to being fully responsive to the needs of faculty, students, staff and public, who are our customers. FMS strives to cooperate fully with all campus constituents to provide a functional and efficient facilities operation for the university. FMS values employee recognition, accountability, collaboration, respect, and trust. Learn more about FMS at: www.usc.edu/fms
The Custodian Supervisor is accountable for supervising staff, daily operations and activities of custodial department; plans, schedules, supervises and coordinates custodial projects and activities; trains staff; and provides leadership/guidance to unit employees to ensure that high standards of quality, service, and customer satisfaction are maintained.
The ideal candidate for the position of Custodial Supervisorhas the following:
Related undergraduate study; however, combined experience/education may substitute for minimum education
At least 5 years of Supervisory experience
Specialized/Technical Training in custodial services along with work experience in facilities management
Extensive knowledge of facilities maintenance with progressive leadership/management/ supervision experience
Experience in an institutional setting, including within a facilities management organization is preferred
Demonstrated effective oral/written communication skills and ability to lead and motivate a diverse workforce
Experience utilizing personal/mobile computing devices, Computerized Maintenance Management Systems, word processing and spreadsheet software
Supervises custodial staff. Screens and interviews applicants and makes hiring decisions. Trains staff and counsels or disciplines as needed. Provides performance feedback and prepares documented appraisals. Determines and/or recommends unit salary administration including raises, promotions and/or reclassifications.
Assesses custodial workload and plans or schedules staff accordingly. Determines staffing needs for peak volumes and/or special projects and arranges for temporary workers. Authorizes overtime as appropriate. Ensures staff are adequately trained and cross trained to promote continuity of operations during vacations and extended absences.
Trains and supports staff. Integrates Pay for Skills program, provides forms and supplies, schedules training, and gives/receives feedback for staff training and development. Verifies completion of Pay for Skills training requirements.
Monitors workflow for efficiency and timeliness, sets priorities for projects and activities. Makes adjustments as needed to meet deadlines and commitments. Schedules staff and organizes work in logical manner to meet work related deadlines and to ensure efficient operations.
Reviews work for quality, completion, accuracy and adherence to internal operating policies and procedures. Addresses errors and problems and provides feedback.
Provides technical assistance to staff for training purposes and for problem-solving. Provides background and implements, interprets departmental policies, procedures and guidelines.
Determines costs of equipment, materials, and supplies and prices accordingly. Orders materials, supplies and equipment. Liaises with vendors on issues related to products, services and delivery.
Maintains specialized equipment and provides training for staff and/or student workers on utilization of equipment. Makes minor repairs as needed. Researches and prepares recommendations for acquisitions of specialized equipment.
Contributes to the development of policies, procedures and internal systems which support the work of the unit. Defines needs and coordinates the development of manual and/or automated systems to facilitate workflow.
Ensures records are kept up to date and maintained in accordance with applicable regulations.
Responds to customer requests, feedback and complaints. Resolves customer complaints, follows up with staff and provides feedback.
Administers and assists with planning income and expense budgets. Develops projections. Tracks actual income and/or expenses and adjusts operating plans to address variances, develops and/or procedures various operating reports as required.
Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University prevention and suppression programs and services. Ensures dissemination of security related information to staff.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The University of Southern California values diversity and is committed to equal opportunity in employment.
Come and join the FMS team â a team that works as trusted partners shaping an environment of innovation and excellence.
Supervises staff, daily operations and activities of custodial department. Plans, schedules, supervises and coordinates custodial projects and activities. Trains custodial staff on Pay for Skills. Administers department budget. Provides leadership and guidance to ensure that high standards of quality, service, and customer satisfaction are maintained.Minimum Education: High school or equivalent, Specialized/technical trainingMinimum Experience: 5 yearsMinimum Field of Expertise: Thorough knowledge and understanding of all aspects of custodial duties with progressive leadership/management/supervision experience. Demonstrated positive work ethic, ability to lead and motivate a diverse.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.