The Office of Graduate and Professional Programs at the USC Viterbi School of Engineering is a large academic services unit supporting numerous graduate level programs and offerings for credit and continuing education. This office works with eight Engineering departments to provide student and instructional services, technical support, and student recruitment. The Office of Graduate and Professional Programs additionally offers courses online to remote students via the Distance Education Network (DEN@Viterbi) which supports over 38 Masterâs Programs and Continuing Education offerings. There are over 4,000 on campus and online students participating in Masterâs Programs every year through this office.
The DEN Instructional Operations Manager supervises staff and daily operations for the Distance Education Network (DEN@Viterbi) Instructional Operations department. Manages support and services for instructional activities such as classroom instruction, capture and delivery of instruction, supporting interactivity (web, phone, and other audio/visual conferencing), and delivery of e-Leaming Systems. Plans, designs, analyzes, and installs instructional systems in classrooms based on department instructional needs. Provides specific technical expertise to faculty, staff, and students in areas such as instructional operations and e-Leaming services. Manages operations and administrative functions that include staff supervision, budget development and administration assistance, policy and procedure development, short and long-term planning, and quality assurance.
USC is world-renowned for our innovative education, academic excellence, and path-breaking research in a vibrant region exploding with potential. As a part of an elite university that provides numerous resources to its members, excellent development and advancement opportunities are possible here. Ultimately, you will support the universityâs expansive, humanity-centered mission: âThe development of human beings and society as a whole through the cultivation and enrichment of the human mind and spirit.â
Manages daily operations and delivery of services for the Instructional Operations department. Plans, designs, analyzes, and deploys instructional systems in classrooms based on department instructional needs. Provides specific technical expertise for functions supervised. Sets and communicates priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate. Oversees and ensures routine operations equipment maintenance is performed. Directs complex projects and provides technical assistance to others as needed. Resolves problems referred to by staff.
Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required.
Assists and trains faculty, staff, and students in using instructional classroom technologies, such as computing devices, document cameras, and video conferencing systems. Conducts hands-on training sessions, instructional classes, and/or other training methods. Interfaces with instructors to ensure good operation of live and recorded courses. Collaborates with other units to schedule classes and improve access to and maximize use of computing resources. Schedules rooms and provides resources for training and technical support.Â
Develops short and long-term goals and objectives and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance goals.
Coordinates with vendors to obtain proposals for purchases of hardware, software and/or technical services. Analyzes proposals and makes purchase and/or technical services recommendations. Analyzes user needs and evaluates new products. Ensures functionality of purchased equipment. Monitors and assesses quality of external vendor services and relationships.
Develops and implements department policies and procedures. Develops documentation as needed. Manages the dissemination, interpretation, and application of policies and procedures. Ensures policies and procedures are in compliance with applicable regulatory requirements.
Assists in the development of the department budget. Controls and/or monitors department expenses. Provides financial status reports, projections, recommendations and/or analysis as required.
Serves as a primary source of information regarding department services. Links department with other engineering departments, University offices, and/or external organizations to ensure services are effectively coordinated
Ensures the establishment and maintenance of software and documentation libraries and inventories. Ensures the maintenance and updating of lists of software and hardware needs for all courses.
Maintains currency in new developments and technologies. Conducts research on new technologies, as requested. Makes recommendations based on research findings.
Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Required Application Documents:
- Cover Letter
Applications will not be considered complete without these documents.Â Only complete applications will be reviewed.
Minimum Education:Bachelor's DegreeCombined experience/education as substitute for minimum educationMinimum Experience:3 YearsCombined education/experience as substitute for minimum experience.Minimum Field of Expertise:Management level experience with e-Learning Systems and services. Experience with capturing and delivering e-Learning Systems (via web and other electronic formats) and providing interactive conferencing set-up and support (web, phone, and audio/visual conferencing). Experience with planning, designing, and deploying instructional systems in classrooms. Knowledge and support of instructional operations and technologies inside the studio classroom, such as computers, electronic boards, and other interactive conferencing technologies. Knowledge of computing environments and specific support for e-Learning hardware and software. Knowledge of general audio/video file formats and streaming services are essential. TCIP/IP based networking and computer support and troubleshooting experience. Knowledge of networks and digitizing process.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.