At least 7-10 years of working in a healthcare operational preferably in an Ophthalmology Clinic with 5 years of progressive management experience preferably in a physicianâs/ healthcare environment.Â
Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
Excellent analytical and organizational skills
Excellent written and verbal communication skills, including presentations and negotiations
Strong interpersonal skills to handle sensitive situations and confidential information
Demonstrated poise, tact, diplomacy, and good judgment
Ability to collaborate across departmental lines, establish and maintain strong relationships with internal and external customers.
Self-starter, self-directed and driven to excellence in all aspects of role
Able to make decisions effectively and with appropriate stakeholder input
Client service oriented (both internal and external)
Ability to multi-task and prioritize workload in a fast-paced environment
Professional mannerisms, appearance, and executive presence
Proficiency with Microsoft Office Suite
Knowledge of relevant state and federal healthcare regulations
Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure
Fire and Safety Certification.Â If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.Â
The Regional Operations Director (ROD) works with the Department of Ophthalmology and USC Care Ambulatory leadership in defining and achieving operational and financial goals for practices. Analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the USC Care, and Department goals and objectives. The ROD is responsible for overseeing the overall management of the Roski Eye Institute clinical practices which includes multiple ophthalmology and optometry facilities in the greater Los Angeles and San Gabriel Valley. The ROD ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding patient satisfaction while using employee engagement survey scores to develop a plan to optimize the patient and employee experience. The ROD will have responsibility and management of designated areas including financial management, risk management, quality assurance compliance, patient care management, and personnel management. The ROD provides leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations. This position has full supervisory responsibilities for Clinic Managers within their assigned region and regional office coordination including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. The ROD will be involved in business development through identifying new service opportunities and promoting growth, utilizing the proper allocation of resources and sound financial management. He/she also offers leadership and guidance to managers under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment. The Regional Operations Director defines and achieves operational and financial goals for practices under the direct supervision of USC Care Ambulatory leadership which includes the Ambulatory Executive and Nurse Executive while working closely with the department administration which includes the Department Chair, Department CAO, and departmental clinical leadership. Together, these teams will assure departmental and operational goals align.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.