Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant preferred.
Associatesâ or Bachelorsâ degree in healthcare, business or operations field strongly preferred.
2 years of experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required.
Knowledge of HIPPA compliance and various health insurance types preferred.
Demonstrated interpersonal skills.
Ability to multi-task.
Knowledge of medical terminology strongly preferred.
Excellent verbal and written communication skills.
Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
Bilingual: Spanish, Chinese and other languages preferred.
Fire and Safety Certification.Â If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.Â
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. Schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.