The Principal Office & Administration Specialist position provides service as the first point of contact for U Market Services (UMS), Printing Services (PRT) and Addressing & Mailing Services (A&M) customers processing orders through EFS, greeting walk-in customers and looking for order related information. Collectively works with Customer Service Team members to support customer needs and requests. Requires the ability to work independently under established guidelines and directives.
50% Respond to customer inquiries and questions. Enter all UMS customer inquiries and issues into the Service Now system for further oversite and research. Research customer requests including contacting vendors for information and respond to customer through Service Now. Coordinate, create, and follow up customer orders such as dry ice, cylinders, or paper orders, and other types of specialized orders entered into the U Market Services Systems.
10% Prepares invoices for processing (opens mail, makes invoice copies, attaches identifying labels to invoices, updating systems with invoice information.)
15% Interact with Customers. Process orders from External customers created in the EFS/U Market system and using PeopleSoft Blanket PO’s to place orders for customers directly into the U Market Services order entry system. Facilitate special orders, transmit orders to stockless vendors, enter special handling orders. Helps walk-in customers at the Printing Services Building.
15% Follow up on returns and work with accounting to verify credits. Identifies problem invoices and work to with customer and vendor to resolve these issues.
10% Coordinate changes and credits to customer accounts. Filing. Other duties as assigned.
Essential Functions of the Position
Respond to customer requests and information inquiries by customer. Contact vendor companies for shipping and status information on orders and relate information to customer. Other duties as assigned.
Hourly Rate: $15.69
High School Diploma/GED and two years of related office, administrative, and bookkeeping or accounts transaction experience. Training/education may be substituted for some of the years of experience. Computer experience required. Specific knowledge/skills may be required.
Experience using software to track customer issues
Experience working in a fast paced environment, preferably a higher education setting
Demonstrated ability to work in a diverse and collaborative environment
Ability to communicate effectively in writing and orally
Internal Number: 331068
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.