Description of Position

The Principal Office & Administration Specialist position provides service as the first point of contact for U Market Services (UMS), Printing Services (PRT) and Addressing & Mailing Services (A&M) customers processing orders through EFS, greeting walk-in customers and looking for order related information. Collectively works with Customer Service Team members to support customer needs and requests. Requires the ability to work independently under established guidelines and directives.

Responsibilities

50%  Respond to customer inquiries and questions. Enter all UMS customer inquiries and issues into the Service Now system for further oversite and research. Research customer requests including contacting vendors for information and respond to customer through Service Now. Coordinate, create, and follow up customer orders such as dry ice, cylinders, or paper orders, and other types of specialized orders entered into the U Market Services Systems.

10%  Prepares invoices for processing (opens mail, makes invoice copies, attaches identifying labels to invoices, updating systems with invoice information.)

15%  Interact with Customers.  Process orders from External customers created in the EFS/U Market system and using PeopleSoft Blanket PO’s to place orders for customers directly into the U Market Services order entry system. Facilitate special orders, transmit orders to stockless vendors, enter special handling orders.  Helps walk-in customers at the Printing Services Building. 

15%  Follow up on returns and work with accounting to verify credits.  Identifies problem invoices and work to with customer and vendor to resolve these issues.

10%  Coordinate changes and credits to customer accounts. Filing. Other duties as assigned.


Essential Functions of the Position

Respond to customer requests and information inquiries by customer. Contact vendor companies for shipping and status information on orders and relate information to customer.  Other duties as assigned.

Hourly Rate:  $15.69