1) The Guest Services and Operations Supervisor is responsible for supporting the Associate Director Museum Affairs and Guest Services in protecting the people, objects and facility of the Smart Museum and in managing guest services in the public spaces of the Museum 2) This position serves as the individual in charge of these areas, Wednesday through Sunday, and evening events as needed; which includes opening and closing the museum building according to set procedures 3) Supports the Associate Director Museum Affairs and Guest Services with facilities protection, including: Initiating service requests, coordinating staff involvement in facilities work and attending meetings as requested 4) With the Associate Director of Events Management and Project Coordinator for Public Practice oversees and ensures proper set up and break down of events and secures gallery attendant staffing for events 5) Responsible for maintaining necessary documentation for Museum Operations and Security, including museum attendance records, and communicating the information 6) Manages and responds to all unforeseen emergencies and according to policies and procedures 7) Supervises and assists in managing all Guest Services and Security staff, ensuring a high-level of hospitality is exhibited towards all guests and staff members and the Museumâ™s assets are protected. Monitors employee attendance, training and performance; interviews and hires gallery attendants and front desk attendants 8) Manages and updates daily schedules for all Guest Services and Security Staff by ensuring appropriate security staff coverage for all events and making day-to-day schedule adjustments of security staff based on need 9) Handles all security access processes when an employee is on-boarded, on leave, or terminated
1) Knowledge of and ability to carry out emergency procedures 2) Available to manage and respond to all unforeseen emergencies and alarms if needed during off hours when the museum is closed 3) Able to work well with colleagues and general public 4) Trustworthiness and the ability to act responsibly 5) Familiarity with Microsoft Office including Outlook, Word and Excel 6) Able to lift 40 lbs 7) Exceptional oral and verbal communication skills
Preferred Qualifications Education 1) Two-year college credit
Experience 1) Relevant security experience 2) Experience in a museum or gallery setting; customer service or retail/hospitality 3) Experience supervising and/or managing employees 4) Experience in an office setting
Required Documents 1) Resume 2) Cover Letter 3) Reference list
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR05896
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