Under the supervision of the Director, Stewardship and Donor Communications, the Manager, Stewardship and Donor Communications plays a key role in supporting university fundraising initiatives and goals by delivering compelling and meaningful content to ensure that relevant, consistent and timely information is communicated to donors of all giving levels.
The Manager will be responsible for drafting customized acknowledgement letters on behalf of the president, the chief development officer and, as needed, the deans of The New School's five colleges, conveying gratitude on their behalf and in their individual voices. They will balance accuracy and speed while delivering customized letters based on the donor's giving level, philanthropic capacity, and other key factors. They will possess the ability to write a personalized narrative for the university's most generous benefactors, demonstrating the impact of the donor's philanthropy and are responsible for consistently reflecting the appropriate image, quality, and tone for the entire university. .
The position requires strong project management skills, and will impact the success of the university's fundraising, stewardship, and events programs by strengthening relationships with the university's donors.
Manage all aspects of gift acknowledgements, honorary and memorial letters, and receipts. Own the entire process from template letter concept through mailing and record keeping for all gift acknowledgement correspondence from the president and chief development officer/VP.
Write personalized presidential gift acknowledgments for the university's most significant donors. Research donor records, analyze donor giving histories, and complete a thorough review of gift terms and donor relationships with the university using internal and external resources.
Ensure quality assurance by proofreading and copyediting all gift acknowledgement letters and receipts. Certify that all letters delivered for signature are error-free and that content, grammar, and style conform to the signatory's voice, departmental standards, and gift accuracy.
Maintain departmental standards for quality, accuracy, and on-time delivery of correspondence by following established editorial policies and procedures and demonstrating proactivity and persistence when necessary.
Adapt, update, streamline, and manage the gift acknowledgement process and systems to accommodate fundraising initiatives by collaborating with colleagues and stakeholders.
Track, e-file, and manage all gift acknowledgement letters, receipts, and gift documentation while maintaining accurate incoming and outgoing correspondence records.
Prepare individual giving summaries (pledge reminders) that include drafting template letters, verifying giving summary information, and mailing.
Prepare, track, deliver final scholarship reports to donors as needed, coordinating with scholarship recipients on the information needed.
Enter Stewardship moves management into Banner (e.g. scholarship report mailings, donor communications, pledge reminders, campaign stewardship, general stewardship) to quantify donor stewardship and to increase and sustain donor support for the university.
Assist with miscellaneous donor correspondence and events as needed.
Respond to donor inquiries in a prompt and courteous manner.
Maintain donor confidentially and ensure compliance with related New School policies.
Other duties as assigned.
Bachelor's degree or equivalent work experience required.
Excellent attention to detail and organizational skills a must.
Strong multi-tasking and time management skills. Proven skills and ability to organize work, set priorities and manage multi-phase projects from inception to completion, including the ability to build consensus among team members.
Excellent and succinct writing skills.
Experience with web-design, e-marketing, social media, photo editing, or graphic design.
2 to 3 years' experience in donor or customer relations.
Detail oriented, creative, well organized, focused and goal-oriented, with a high level of initiative and energy to provide effective administrative support and donor relations.
Comfortable handling donor inquiries.
Team-oriented and collaborative and able to working independently as well.
Flexibility to manage changing and/or conflicting priorities and initiatives.
Critical thinking and creative problem solving skills.
Ability to work in a fast-paced environment when needed.
Skill in problem solving and using judgment in situations requiring independent initiative and tact.
Ability to work independently and as part of a team effectively in a large, complex and dynamic organization. Ability to work with a diverse population.
Capacity to exercise discretion and confidentiality of information and interactions. Must have discretion in handling confidential information.
Knowledge of Microsoft Word, Excel required; experience with databases required.
Internal Number: 17695
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.