College/Division: Division of Administration and Finance
Department: DAF Bursar's Office
Advertised Salary Range: $40,759
Advertised Job Summary:
The Assistant Director for Student Customer Services works in conjunction with the Director to: promote, manage and model the customer service focus for the Bursar's Office; develop and administer communication regarding inquiries and requests; assist customers in person, electronically and via telephone; ensure all responsibilities are fulfilled and system functionalities (Touchnet) are operating optimally for the cashiering area; manage departmental relations with regards to E-Commerce, PCI compliance, and other needs as appropriate; develop and implement training opportunities for new and current staff for cashiering, Touchnet, Banner, etc.; assist with updating/maintaining Bursar website and social media communication; assist with developing and maintaining written procedures for all areas of customer service; assist with Phone Tree activity and monitoring; serve on Director's behalf when Director is absent/unavailable.
Advertised Minimum Qualifications :
Master’s degree in Student Services or related field and 1 year related experience, or bachelor's degree and 3 years related experience.
Full/Part Time: Full Time
Internal Number: 61636
About The University of South Carolina
The University of South Carolina System is comprised of the state’s flagship university in Columbia (founded in 1801 and currently one of the top 50 “Best Colleges” according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state’s educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.