1. Plan, develop and implement comprehensive financial aid services for prospective and current students. This includes serving as the primary financial aid officer at Nursing, assisting students with completing financial aid applications, determining eligibility for funds, explaining the terms and conditions of financial aid awards, reviewing student accounts, resolving billing errors and discussing financing options. 2. Together with the Assistant Dean, develop and maintain Nursing Financial Aid policy, procedures and training manual. Create all financial aid application materials, consumer information, and publications; review and update Nursing bulletin, website and all other documents pertaining to financial aid policy and procedures at Yale School of Nursing. Support the development, design and implement a financial literacy program for Master's students. 3. With guidance from the Assistant Dean, responsible for all Nursing Masters financial aid applicants each year, performing need analysis and determining financial aid awards (using federal, institutional, state and private funds). Determine appropriate financial aid award adjustments for review requests and loan and budget adjustment petitions; discuss such changes with students. 4. Lead long-range planning for the financial aid component of the Nursing enrollment management plan. Collaborate with other Office of Admissions & Financial Aid employees at Nursing to create a comprehensive enrollment management plan to attract, enroll and retain the highest quality students for the Master's degree. 5. Develop and analyze statistical data to determine patterns and trends that impact and inform the direction of financial aid, and potentially yield rates for admissions. Work with Assistant Dean to utilize statistical data collected in financial aid to develop recruitment and admissions plans. Prepare detailed and comprehensive reports to internal and external audiences. 6. Provide guidance, advice and counseling to prospective and current students as well as alumni via telephone, in-person visits, written inquiries and email. Assist them with complex financial aid and billing issues. 7. Forecast and develop financial aid spending plan. Assess technology needs of the financial aid aspect of the office. 8. Ensure compliance with all Title IV, federal, state and University financial aid regulations and audits. 9. Communicate with other campus offices and outside agencies regarding financial aid and/or billing concerns. Collaborate with the Yale Nursing Office of Advancement with scholarship and development activities, including but not limited to, scholarship stewardship. Collaborate with Yale Nursing Business Office on annual financial aid budgets and expenditures. 10. Co-supervise and co-train Senior Administrative Assistant for Admissions & Financial Aid together with Assistant Dean. 11. May perform other duties assigned.
Preferred Education: Knowledge and experience in working in BANNER student information system. Knowledge and experience in working in SLATE CRM system. Demonstrated knowledge of general accounting and fund management; ability to manage and analyze quantitative data. Additional skills preferred include: supervision of personnel including coaching and mentoring skills.
Preferred Education, Experience and Skills: Knowledge and experience in working in BANNER student information system. Knowledge and experience in working in SLATE CRM system. Demonstrated knowledge of general accounting and fund management; ability to manage and analyze quantitative data. Additional skills preferred include: supervision of personnel including coaching and mentoring skills.
Required Skill/ability 5: Ability to work weekends and evenings and travel to recruitment events, as needed.
Posting Position Title: Student Services Officer 3, YSN Financial Aid
Required Skill/ability 3: Excellent time management skills, ability to prioritize multiple projects and meet deadlines.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Assistant Director of Financial Aid
Required Skill/ability 1: Excellent interpersonal skills with proven ability to deal effectively with a variety of individuals and constituencies.
Required Skill/ability 4: Ability to work independently and under pressure, to function effectively in a team and service-oriented environment.
Required Skill/ability 2: Excellent verbal and written communication skills with strong organizational skills, including high attention to detail and the ability to multi-task in a fast-paced University environment. Excellent quantitative skills.
Bachelor's Degree in relevant field and four years of experience in a related area or an equivalent combination of education and experience.
Internal Number: 56842BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.