Middlebury College seeks a Technology Fellow to provide technology support to the faculty, staff and students of Middlebury College. This position is accountable for timely, accurate and customer-centered support; receives, diagnoses and either resolves or escalates customer requests regarding devices, operating systems, and applications, including enterprise applications such the ERP system; answers requests on the Service Desk; and assists with training and supporting the college managed devices and software.
Bachelor's degree or equivalent with broad liberal arts knowledge and strong customer service experience. One year of progressively responsible experience in a customer service role preferred, ideally in an academic setting. Must have working knowledge of Windows, Apple and mobile device hardware, operating systems and applications; working knowledge of the Internet and electronic communications software required and the ability to communicate technology concepts to people from different academic and administrative disciplines with varying degrees of technical experience and knowledge. One of the following certifications desired: CompTIA A+, Microsoft: MCSA, Apple: ACMT or HDA certification or equivalent. To view the complete job description and apply online, visit https://middlebury.peopleadmin.com/postings/19481
Middlebury College employees enjoy a high quality of life with excellent compensation; competitive health, dental, retirement, and vision benefits; and educational assistance programs. EOE/Minorities/Females/Vet/Disability
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From its proud history spanning more than two centuries, Middlebury College has emerged as one of a handful of the most highly regarded liberal arts colleges. Middlebury is unique among these schools in being a classic liberal arts college that also offers graduate and specialized programs operating around the world.