Reporting to the Assistant Director of Program Operations, the Program Operations Specialist serves as a key member of the Center for Student Involvement (CSI) team. The Specialist helps to coordinate all customer service aspects of ticketing and scheduling operations for non-athletic ticketing and CSI controlled space. This position assists in the management of more than 23,000 non-academic space reservations each year. The Specialist will also assist with the hiring, training, development, and evaluation of several work study students. The Specialist must possess a strong commitment to the development of student employees and will be asked to co-coordinate training efforts with other CSI supervisors.
In conjunction with the Assistant Director, the Specialist will facilitate the campus-wide Call for Programs process for reserving major campus venues and will serve as an administrator for the Event Management System (EMS). Management of this system requires frequent support for colleagues outside of the Center who utilize the system. Due to the complexity and high-profile nature of our online scheduling system, it is imperative for the Specialist to possess a high level of competency in managing virtual platforms and technologies. The Specialist will be expected to deliver superior customer service to all parties and will work with event planning staff to develop policies and procedures that continue to provide a superior experience for our customers.
The Specialist will also work closely with the Assistant Director to oversee the daily operations of the Box Office. The CSI Box Office manages ticketing for all non-athletic and departmental events (about 150 per year), and will staff the Box Office as needed for day-of sales. They will assist the Assistant Director in building and configuring events in CSI's ticketing software for large-scale campus programs such as Homecoming, Springfest, and Summester. Excellent customer service and problem-solving skills are necessary to be successful in this capacity.
As a member of the Program Operations team, the Program Operations Specialist will collaborate closely with other members of the team to meet operational goals of the Center for Student Involvement
A Bachelor's degree is required. Preference will be given to candidates who have experience working in student union operations or event management at either the paraprofessional or professional level. The candidate must demonstrate successful database management experience and excellent written and oral communication. The successful candidate must be competent in managing multiple complex tasks simultaneously with a strong attention to detail and superior results. This position will require frequent nights and weekends in order to adequately meet the needs of the ever-changing student population. The ability to work at a diverse, inclusive, fast-paced, global institution is essential. The Specialist must align their work with the established mission, goals and literacies of the Division of Student Affairs.
Requisition Number: STFR005656
Internal Number: 62759
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs, our signature cooperative education program, as well as student research, service learning, and global learning build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.