Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of WashU IT - Research Infrastructure Services (RIS). This position is for the Danforth Campus.
Under minimal supervision, provide cost-effective information technology solutions by creating new, modifying, and supporting existing software applications that are of a complex nature.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct work flow study and analyze business practices����������
Document existing processes as they relate to information technology solutions
Provide, cultivate and foster excellent customer service
Promote adherence to departmental standards
Act as a source of direction, training, and guidance for less experienced staff
Perform other duties as assigned
Bachelor’s degree in a technical discipline such as Computer Science, plus 2 years of relevant technology experience or equivalent combination of education & experience.
Bachelor’s degree in a technical discipline
5 years relevant technology experience
Prior experience in a higher education technology environment
Demonstrated aptitude to quickly and effectively adapt to technologies outside of current experience
Strong communication and collaboration skills, with the ability to work as part of a team and independently
Engaged in continuous improvement of internal processes and procedures
Ability to consult with clients and higher level technicians and analysts to resolve technical problems and ensure customer satisfaction
Ability to interact with customers to discuss alternative technical solutions
Ability to work with only minimal supervision
Ability to learn quickly and adapt to new circumstances
Ability to work extra hours and recognize the need to do so
Ability to adjust scheduled time
Ability to adjust to change and demands on time
Technologies such as Ansible, Atlassian, NextCloud, LSF, Globus, PostgreSQL
Applicant Special Instructions:
Ability to travel to on and off-campus locations
Ability to travel to on and off-site meetings
The hiring range for this position is $56,472 - $73,403 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.