Augsburg's Financial Aid Office mission is to provide students and families with the tools and skills necessary to pay for college. This position will provide student counseling and aid awards for a wide breadth of functions within the department. The primary responsibility of this position is counseling and awarding specific aid programs.
Counsel on all aspects of financial aid. This includes in-person meetings, student service window, phone, and email conversations.
Obtain and evaluate confidential information from the student and family in order to advise on eligibility for aid, aid application process, and college financing options. Provide accurate information regarding a wide range of topics relating to both student financial aid and student accounts.
Stay abreast of regulatory and policy changes.
Award and manage Federal Teach Grant program, veteran aid programs, Minnesota GI Bill and the Minnesota Indian Scholarship Program.
Completion of MN State Grant transcript evaluations.
Assist with aid adjustments and awarding when needed.
Present financial aid and financial literacy material to small and large groups. This may include New Student Orientations, outreach events, financial literacy events, early awareness events, etc.
Exercise professional judgment under guidance of supervision when appropriate.
Bachelor's degree; preferably in finance, business, education or related field.
Strong communications skills, including ability to actively listen; professional written communication skills; public speaking skills.
Skilled at offering sound guidance to families/students in challenging situations. Able to explain and apply Augsburg policies to a vast array of situations and processes.
Ability to work effectively and collaboratively in a diverse work environment.
Ability to be attentive to details, be accurate, be precise.
Ability to lead/teach and mentor others.
Ability to work effectively in a team environment; and work independently with little supervision.
Ability to reason/analyze; maintain confidentiality; and demonstrate patience, understanding.
Ability to show initiative; organize workflow; manage one or more projects; and handle frequent interruptions.
Ability to solve complex problems involving student aid issues and processing anomalies.
Accountable for accuracy of work; demonstrates attention to detail and thoroughness.
Ability to take leadership roles on projects; demonstrates initiative, research solutions, adept problem solver.
Effective time management skills to ensure timely completion of projects and ability to effectively prioritize work.
Able to balance the need to perform job within both the context of ambiguity and regulation.
Previous experience preferred; examples include financial outreach and education, college access advocacy, higher education administration, education, counseling, banking or finance.
Preferred ability to speak bilingually: Spanish, Somali, Arabic or Hmong.
Typical work environment is an office.
Regular computer keyboard, mouse, and monitor use.
Sitting for long periods of time.
Repetitive arm, hand, finger motions.
Long or irregular work hours during seasonal need.
Intense work environment including frequent interruptions, possibility of working with families and students in emotional situations.
Applicants MUST submit the following documents:
Three Professional References
When entering reference information please use professional references (including one past or present supervisor).
Augsburg University offers more than 50 undergraduate majors and nine graduate degrees to more than 3,500 students of diverse backgrounds. The student-faculty ratio is 13:1 and is characterized by strong teaching in small classes.
The University's Mission
Augsburg University educates students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.
Located in the heart of the Twin Cities, Augsburg’s main campus surrounds Murphy Square, the oldest park in Minneapolis. The University of Minnesota West Bank campus and the University of Minnesota Fairview Medical Center are across the street from Augsburg, with the Mississippi River and the Seven Corners theatre district just a few blocks away.
The 23-acre campus consists of a mix of historic and newer buildings that reflect the contemporary needs of the academic pr...ograms. Augsburg’s newest signature academic building, the Hagfors Center for Science, Business, and Religion, opened for classes January 8, 2018. In addition to its Minneapolis campus, Augsburg has a location in Rochester, Minnesota, and maintains international sites and staff in Mexico, Nicaragua, and Namibia.