sunapsis is an IU developed application used system-wide at IU and is also being licensed by a growing number of other institutions of higher education. sunapsis consists of three modules: international admissions, international student & scholar immigration compliance, & study abroad. To learn more about sunapsis®, visit our website: here.
Serves as the first point of contact for all IU sunapsis users and non-IU clients, assisting the sunapsis Client Relations Manager and sunapsis Associate Director of Business Development & Operations with all aspects of client management. This includes but is not limited to: maintaining regular office hours to analyze and assist all users with both technical and business operations of the system, maintaining written technical and end-user manuals, providing online and in-person training as needed to users both at IU and client institutions, assisting with initial technical installation and operational implementation of sunapsis at client institutions, testing various system actions on test servers, and assisting with the delivery and implementation of test plans for new product releases and updates
REQUIRED: Bachelor's degree and two years of experience with customer support or technical support.
Understanding of intermediate to more advanced IT concepts such as networking, relational databases (e.g. MS SQL, MS Access), and web-scripting languages (e.g. ColdFusion, PHP). Excellent interpersonal and communication skills including ability to effectively communicate with a wide audience of clients and users and be able to meet regular deadlines.
Familiarity with Microsoft Windows XP+. Mac experience. Proficiency in intermediate computing skills. Comfortable editing settings in the Control Panel, installing/uninstalling programs, etc. Strong organizational and analytical skills.
Working Conditions/Physical Demands:
Domestic Travel, typically 6-8 trips per year
Salary Plan: PAO
Salary Grade: 2IT
Department: INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)
Internal Number: 75676
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.