In addition to being a member of the user support team, he/she will be the person responsible for all Digital and Information technologies that support the Center for Precision Dental Medicine (CPDM) and will be lead for identifying and resolving issues impacting the center.
Support the unique video infrastructure, cameras and faculty viewing stations
Support and configure Audio/Visual equipment and peripherals in CPDM
Support in collaboration with the Dedicated Planmeca staff, all Planmeca Digital systems (chairs, scanners and mills)
Provide on-demand support for end user issues with Digital technologies in the CPDM
Support and configure Network attached clinical equipment
Support and configure Computer equipment and peripherals
Daily analysis and monitoring of client applications and systems for any potential performance and/or stability issues; resolves the issues or ensures that any open issues are addressed and resolved
Provide on-demand setup and installation of Laptop/Desktop/Mobile equipment
Provide on-demand testing and configuration of new/upgraded applications for deployment on client systems
Maintain detailed documentation of all job functions for use as reference material
Register IP address, activate data jack, inventory, and secure hardware
Perform other duties as assigned
Bachelor's degree or equivalent in education, training and experience, plus two years of related Experience in support research users at academic environments
Experience multi-tasking skills and performs a variety of concurrent tasks with minimal direction
Ability to resolve complex problems in a timely manner
Excellent interpersonal and communications skills
Knowledge of Active Directory and Configuring and Troubleshooting Group policies in Windows Environment
2-3 years advanced Macintosh & Windows & IOS
Knowledge of clinical, medical, or dental equipment
Knowledge of Audio/Visual equipment and peripherals
Industry certifications (MCSE, etc.) preferred
Comprehensive knowledge of:
The currently supported versions of Apple & Microsoft desktop operating systems.
The currently supported versions of IOS & Android
The currently supported versions of Microsoft Office Suite.
Networking concepts and wireless networks.
Remote access (Terminal Services and Citrix)
Application packaging and software deployment.
Basic knowledge of video conferencing concepts and equipment
Basic knowledge of video and imaging equipment and concepts
Knowledge of and ability to support Synology
Ability to lift/move/re-position tools and necessary items with weight up to 25 lbs
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 501170
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.