Allied Health - Staff/Administrative, Staff/Administrative
Coordinate the day to day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as, general academic/general administrative support.
Specific duties & responsibilities:
Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information.
Collect insurance information and complete surgery scheduling and registration in EPIC.
Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
Coordinate follow-up office visits by providing information about treatment and testing locations.
Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process.
When clinic is cancelled, coordinate with Access Services to reschedule physician and/or testing appointments.
Coordinate with patient and/or referring physician to obtain outside medical records.
Refer patient to appropriate resources.
Review clinic schedules and make adjustments as appropriate.
Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
Perform other duties as required.
High School Diploma or GED required.
Three years of related work experience.
Additional education may be substituted for up to one year of experience.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Two years college or equivalent work experience; knowledge of medical terminology; knowledge of patient registration and scheduling in Epic and experience in the Johns Hopkins system strongly preferred.
One year of basic technical training in secretarial/office management.
Special knowledge, skills, and abilities:
Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly.
Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
Possess the ability to work independently, support fellow staff members and promote team success.
Classified Title: Sr. Medical Office Coordinator Working Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary/Hourly Range: $17.25 – $23.72 (commensurate with experience) Employee group: Full Time Schedule: M-F; 8:30am - 5:00pm Exempt Status: Non-Exempt Location: 33-MD:Johns Hopkins Bayview Department name: 10003187-SOM Plastic Surgery Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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